20 beste vacatures voor de functie van customer service manager in mechelen, vlg (nieuwe medewerkers gezocht)

Customer Service Coordinator
Upway —Mechelen
- € 38.000 - € 42.000 per jaar
- Voltijds
- Klantenservice
- Analytisch vermogen
- Projectmanagement
Snel solliciteren
2 dagen
Service Level Management Associate
AXI Holding Services —Mechelen
- Voltijds
- Hybride werken
- Engels
- Onderhandelen
Snel solliciteren
Team Manager B2B Support
Eneco eMobility —Mechelen
- € 3.790 - € 5.414 per maand
- Voltijds
- Hybride werken
- Engels
- Leidinggevende ervaring
- Bachelor
Snel solliciteren
Customer Success & Implementation Manager
Milon Benelux —Leuven
- € 3.000 - € 4.000 per maand
- Deeltijds
- Communicatieve vaardigheden
- Tankkaart
Snel solliciteren
1 dag
Customer Success Manager
Phished —Leuven
- Voltijds
- Hybride werken
- Master
- Organisatorische vaardigheden
- GSM-vergoeding
- Pensioensparen
Snel solliciteren
10 dagen
Head of Customer Service (m/f/d)* Maritime Cranes
Liebherr-Maritime Benelux B.V. —Antwerpen
- Voltijds
- ERP systemen
- Engels
- Managementervaring
Customer Success Manager
Medida-solutions —Sint-Katelijne-Waver
- Engels
Aftersales Manager
Liers Auto Center —Lier
- Voltijds
- Analytisch vermogen
- Organisatorische vaardigheden
- Managementervaring
Regio Antwerpen - Aftersales Manager
BMW Group —Bornem
- Receptie
4 dagen
Teamleader Field Coach DNV
Fnac Vanden Borre —Willebroek
- Bachelor
Regional Operations Manager BNL
Upway —Mechelen
- € 60.000 - € 75.000 per jaar
- Voltijds
- Managementervaring
Snel solliciteren
Supervisor - Business Support
GXO Logistics —Mechelen
- Maandag t/m vrijdag
- Klantenservice
- Engels
- Bachelor
11 dagen
Teamleader Field Coach DNV
Fnac —Willebroek
- Voltijds
- Bachelor
Service Delivery Manager
Capgemini —Diegem
- Thuiswerk
- ICT
Senior Team Manager ContactCare België
ContactCare —Antwerpen
- Voltijds
- Tweetalig
- Spaans
- Klantenservice
- Reiskosten vergoeding
- Thuiswerkopties
Snel solliciteren
7 dagen
Service Manager
N.V. Mettler-Toledo —Zaventem
- Engels
- Bachelor
- Organisatorische vaardigheden
- Pensioensparen
Snel solliciteren
Customer Success & Operations Manager (Belgium based)
Sitemark —Leuven
- Hybride werken
- Analytisch vermogen
- Bachelor
- Communicatieve vaardigheden
Snel solliciteren
11 dagen
Field Service Manager, BeNeLux
PerkinElmer —Kraainem
- Thuiswerk
- Management
- Master
Teamleader Field Coach SAV
Fnac Vanden Borre —Willebroek
- Bachelor
Tanghe - Aftersales Manager
BMW Group —Melsbroek
- Engels
- Receptie
7 dagen

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Customer Service Coordinator

Upway -
Mechelen

Snel solliciteren

Vacaturegegevens

Voltijds
€ 38.000 - € 42.000 per jaar
2 dagen geleden

Kwalificaties

Frans
Klantenservice
Analytisch vermogen
Projectmanagement
Nederlands

Volledige vacaturetekst

At Upway, we are on a mission to make electric mobility accessible to everyone by giving e-bikes a second life. As we rapidly expand our footprint in the BNL region (Belgium, Netherlands, Danemark), providing an outstanding, seamless experience for our riders and partners is paramount.

As our Customer Service Coordinator BNL, you will be the cornerstone of our support operations. You will manage, mentor, and scale a dedicated team of 7 to 12 customer service agents, transitioning our operations from a fast-growing startup setup into a highly structured, high-performing department.

Based in our Mechelen hub, you will report directly to the Regional Ops BNL and play a key role in stabilizing our operations, driving CSAT, and managing critical relationships with our B2B leasing partners.

Team Leadership & Performance: Manage, coach, and support a team of 7 to 12 customer service agents. Set clear goals, optimize daily schedules, and foster a culture of accountability and continuous improvement.

SLA & Quality Ownership: Monitor daily ticketing queues on Gorgias to ensure our response time stays strictly under 24 hours while maintaining a top-tier CSAT score (> 4.5).

Process Optimization (SOPs): Identify operational bottlenecks and turn them into clear, scalable, and documented workflows. Build efficient internal guidelines to handle complex e-commerce inquiries and technical warranties.

Partner & Escalation Management: Act as the main point of contact for complex tickets and high-value corporate partners (such as bike leasing companies). Resolve high-priority complaints with empathy, commercial acumen, and efficiency.

Tools & Analytics: Leverage Shopify and Gorgias data to track team performance, identify recurring customer pain points, and provide actionable feedback to the operations and workshop teams.

Experience: 2 to 3 years of proven experience as a Customer Service Team Lead, Supervisor, or Senior Agent, preferably within a fast-paced e-commerce or startup environment.

Languages: Native or completely fluent in Dutch, with professional proficiency in English. French is a strong plus.

Tech-savvy: Highly proficient with modern ticketing tools (Gorgias or Zendesk) and e-commerce platforms (Shopify). Setting up macros and automation rules does not scare you.

Mindset: A natural problem-solver with strong organizational skills. You are data-driven, comfortable with KPIs, but you never lose your human touch and empathy when dealing with people—be it your team or an unhappy customer.

Work Style: You thrive in a dynamic environment, you are hands-on when needed, but your ultimate goal is to build sustainable, scalable structures.

Impact: You are directly contributing to the decarbonization of mobility by giving thousands of e-bikes a second life.
Autonomy: You are the owner of your team and region. We give you the tools, but you build the strategy.
Growth: Join a Series C scale-up backed by top-tier investors (Sequoia, Exor) during our hyper-growth phase in Europe.

Pay: €38.000,00 - €42.000,00 per year

Work Location: In person

Snel solliciteren

Verfijn je zoekopdracht

customer service manager vacatures in mechelen, vlg

Customer Service Coordinator

Service Level Management Associate

Team Manager B2B Support

Customer Success & Implementation Manager

Customer Success Manager

Head of Customer Service (m/f/d)* Maritime Cranes

Customer Success Manager

Aftersales Manager

Regio Antwerpen - Aftersales Manager

Teamleader Field Coach DNV

Regional Operations Manager BNL

Supervisor - Business Support

Teamleader Field Coach DNV

Service Delivery Manager

Senior Team Manager ContactCare België

Service Manager

Customer Success & Operations Manager (Belgium based)

Field Service Manager, BeNeLux

Teamleader Field Coach SAV

Tanghe - Aftersales Manager

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