20 beste vacatures voor de functie van customer service representative in belgium (nieuwe medewerkers gezocht)

Customer Service Coordinator
Upway —Mechelen
- € 38.000 - € 42.000 per jaar
- Voltijds
- Klantenservice
- Analytisch vermogen
- Projectmanagement
Snel solliciteren
2 dagen
Customer Service Representative
AUTOMATIC SYSTEMS —Waver
- Voltijds
- ERP systemen
- Microsoft Office
- Master
Snel solliciteren
9 dagen
Customer Service Representative BeNeLux
Avery Dennison —Turnhout
- € 38.150 - € 61.040 per jaar
- Voltijds
- Verkoopervaring
- Klantenservice
Snel solliciteren
10 dagen
Customer Service Representative
Leviat —Brussels Hoofdstedelijk Gewest
- Voltijds
- Verkoopervaring
- Klantenservice
- ERP systemen
Snel solliciteren
Customer Experience Associate
AAFES —Chièvres
- € 15,00 - € 17,25 per uur
Customer Care Representative
Lineas —Antwerpen
- Vanaf € 3.360 per maand
- Voltijds
- Thuiswerk
- Bachelor
- Thuiswerkopties
Snel solliciteren
10 dagen
Customer Service Advisor – NL/FR – DHL eCommerce
DHL —Ternat
- € 3.140 - € 4.130 per maand
- Maandag t/m vrijdag
- Klantenservice
- Microsoft Office
- Organisatorische vaardigheden
- Pensioensparen
Senior Representative, Customer Service
Edwards Lifesciences —Brussel-Hoofdstad
- Voltijds
- Klantenservice
- Salesforce
- ERP systemen
Customer Service Coordinator
Cochlear Ltd —Mechelen
- Voltijds
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
7 dagen
Customer Support Agent
Live Nation —Brussel-Hoofdstad
- Voltijds
- CRM-systemen
- Klantenservice
- Salesforce
9 dagen
Customer Service
Rogue Fitness Europe —Antwerpen
- Voltijds
- Spaans
- Klantenservice
Customer Service Representative
KSB SE & Co. KGaA —Waver
- Klantenservice
- Engels
- Microsoft Office
Customer Service Representative
Veemnatie NV —Antwerpen
- € 2.574,27 - € 3.230,92 per maand
- Voltijds
- Microsoft Excel
- Microsoft Office
- Administratieve ervaring
- Reiskosten vergoeding
Snel solliciteren
15 uur
Technical Customer Support Agent
DigiFist —Werk van thuis
- Voltijds
- Thuiswerk
- Engels
- Projectmanagement
- ICT
Team Leader, Customer Service
UPM Germany —Houthalen-Helchteren
- Voltijds
- Microsoft Excel
- Klantenservice
- Microsoft Office
Logistics Customer Support Agent
eCarsTrade —Werk van thuis
- Thuiswerk
- Spaans
- Verkoopervaring
- Klantenservice
Customer Care Representative
H.ESSERS EN ZONEN INT.TRANS.NV —Genk
- Gezondheidsprogramma
Snel solliciteren
Team Leader, Customer Service
UPM —Houthalen-Helchteren
- Voltijds
- Microsoft Excel
- Klantenservice
- Microsoft Office
Customer Service Representative
Holcim Belgium —Sint-Pieters-Leeuw
- Maandag t/m vrijdag
- CRM-systemen
- Klantenservice
- Organisatorische vaardigheden
Snel solliciteren
Customer Success Representative
Twizzit —Antwerpen
- Voltijds
- Communicatieve vaardigheden
1 dag

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer service representative in belgium

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Customer Service Coordinator

Upway -
Mechelen

Snel solliciteren

Vacaturegegevens

Voltijds
€ 38.000 - € 42.000 per jaar
2 dagen geleden

Kwalificaties

Frans
Klantenservice
Analytisch vermogen
Projectmanagement
Nederlands

Volledige vacaturetekst

At Upway, we are on a mission to make electric mobility accessible to everyone by giving e-bikes a second life. As we rapidly expand our footprint in the BNL region (Belgium, Netherlands, Danemark), providing an outstanding, seamless experience for our riders and partners is paramount.

As our Customer Service Coordinator BNL, you will be the cornerstone of our support operations. You will manage, mentor, and scale a dedicated team of 7 to 12 customer service agents, transitioning our operations from a fast-growing startup setup into a highly structured, high-performing department.

Based in our Mechelen hub, you will report directly to the Regional Ops BNL and play a key role in stabilizing our operations, driving CSAT, and managing critical relationships with our B2B leasing partners.

Team Leadership & Performance: Manage, coach, and support a team of 7 to 12 customer service agents. Set clear goals, optimize daily schedules, and foster a culture of accountability and continuous improvement.

SLA & Quality Ownership: Monitor daily ticketing queues on Gorgias to ensure our response time stays strictly under 24 hours while maintaining a top-tier CSAT score (> 4.5).

Process Optimization (SOPs): Identify operational bottlenecks and turn them into clear, scalable, and documented workflows. Build efficient internal guidelines to handle complex e-commerce inquiries and technical warranties.

Partner & Escalation Management: Act as the main point of contact for complex tickets and high-value corporate partners (such as bike leasing companies). Resolve high-priority complaints with empathy, commercial acumen, and efficiency.

Tools & Analytics: Leverage Shopify and Gorgias data to track team performance, identify recurring customer pain points, and provide actionable feedback to the operations and workshop teams.

Experience: 2 to 3 years of proven experience as a Customer Service Team Lead, Supervisor, or Senior Agent, preferably within a fast-paced e-commerce or startup environment.

Languages: Native or completely fluent in Dutch, with professional proficiency in English. French is a strong plus.

Tech-savvy: Highly proficient with modern ticketing tools (Gorgias or Zendesk) and e-commerce platforms (Shopify). Setting up macros and automation rules does not scare you.

Mindset: A natural problem-solver with strong organizational skills. You are data-driven, comfortable with KPIs, but you never lose your human touch and empathy when dealing with people—be it your team or an unhappy customer.

Work Style: You thrive in a dynamic environment, you are hands-on when needed, but your ultimate goal is to build sustainable, scalable structures.

Impact: You are directly contributing to the decarbonization of mobility by giving thousands of e-bikes a second life.
Autonomy: You are the owner of your team and region. We give you the tools, but you build the strategy.
Growth: Join a Series C scale-up backed by top-tier investors (Sequoia, Exor) during our hyper-growth phase in Europe.

Pay: €38.000,00 - €42.000,00 per year

Work Location: In person

Snel solliciteren

Verfijn je zoekopdracht

customer service representative vacatures in belgium

Customer Service Coordinator

Customer Service Representative

Customer Service Representative BeNeLux

Customer Service Representative

Customer Experience Associate

Customer Care Representative

Customer Service Advisor – NL/FR – DHL eCommerce

Senior Representative, Customer Service

Customer Service Coordinator

Customer Support Agent

Customer Service

Customer Service Representative

Customer Service Representative

Technical Customer Support Agent

Team Leader, Customer Service

Logistics Customer Support Agent

Customer Care Representative

Team Leader, Customer Service

Customer Service Representative

Customer Success Representative

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer service representative in belgium

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