What will you be doing? As a Technical Customer Support you play an important role and are the first point of contact for merchants worldwide. You are responsible for ensuring customer satisfaction and answering pre-sales and technical questions.
- You handle the questions of our end users that come in via the Customer Support Portal. You do this via email and chat.
- You investigate the problems, provide a solution if possible or forward the more complex questions to project managers or developers.
- You will process frequently asked questions into clear procedures and manuals.
- You analyze the feedback from our customers and translate this into actions for optimization and share this with the rest of the team.
- You proactively contact the customers to inform them about new releases and updates.
Who are we looking for?
- You are a crack at administration and get energy from helping people.
- You have the necessary communication skills to communicate smoothly within the team and with customers.
- You speak and write fluently in English. Additional languages are of course a bonus.
- Ideally you have experience with IT and e-commerce. Knowledge of Shopify & customer support and project management tools (Zendesk, Jira and Asana) is a plus.
