Q8Truck Customer Service Representative
Slovenian, Serbian and Croatian speaker
Make every customer interaction count
Great customer service is about more than answering questions.
You solve problems, build trust and help customers move forward. Whether you're handling a complex request, supporting the sales team or following up on a payment, you make every interaction smooth and professional.
At Q8Truck, you become part of an international Customer Service team where collaboration, ownership and customer focus come together. You connect customers with colleagues across Europe and make sure every question receives the right answer.
No two days are the same. You switch easily between calls, emails and administrative tasks while keeping a clear overview and a positive attitude.
Deliver outstanding customer service while helping customers, colleagues and partners quickly and accurately.
You’ll be the first point of contact
You answer questions from customers, cardholders and colleagues by phone and email. You listen carefully, provide clear answers and create a positive customer experience in the customer's local language whenever possible.
You’ll solve problems that matter
You investigate customer questions, resolve complaints and keep customers informed throughout the process. When needed, you involve the right colleagues and make sure every case is followed up until it's resolved.
You support healthy customer relationships
You work closely with Sales, Credit, Treasury, Accounts Receivable and other teams to support customers with invoicing, payments and credit-related questions. By following up proactively, you help reduce risks while maintaining strong customer relationships.
You work as one team
You collaborate with colleagues across different countries and cultures. By sharing knowledge and supporting each other, you help deliver consistent, high-quality service every day. When needed, you also support the Customer Service Administration team to keep the business running smoothly.
