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Claims Officer

eCarsTrade
Werk van thuis

Nu solliciteren

Vacaturegegevens

Kwalificaties

Communicatieve vaardigheden
Onderhandelen

Volledige vacaturetekst

About eCarsTrade

eCarsTrade is digital car marketplace , serving professional buyers in more than 40 countries.

Through our online auction platform, we offer over 15.000 vehicles per week, sourced from leading fleet owners, leasing and rental companies, as well as banks and dealerships.

Over the last 3 years we have delivered a 50% YoY profitable growth, building a leading market position in Europe.

About the Role
We are looking for a rigorous, solutions-oriented Claims Officer to join our remote operations team. In this role, you will be the central point of contact for all customer and supplier claims in our vehicle remarketing business, from first contact through to resolution.

You will combine technical automotive knowledge with a sharp eye for compliance and cost management, ensuring every case is handled fairly, efficiently, and within process.

You will prioritize customer satisfaction by delivering empathetic, responsive service and maintaining a strong customer-oriented approach throughout the claims process.

Job requirements

Solid automotive technical knowledge
At least 2years' experienceinautomotive:claims management,sales,after-sales, or a similar role
Strong negotiation and communication skills
Detail-oriented, process-driven, and comfortable working autonomously
Experience liaising with suppliers and external partners

Comfortable in a fully remote setup with EU working hours
Englishrequired;additionalEU languages are a strong plus

Job responsibilities

Customer Claims

Respond to all customer claims promptly and within defined SLAs
Analysecustomer profiles and claim history to assess context and validity
Ensure all claims are handled in line with Quality & Compliance standards
Review and verify client repair quotes using your own technical knowledge
Validate parts, repair methods, andidentifycompensation solutions
Check applicable manufacturer warranties and recall eligibility
Collaborate with Account Managers to ensure client-facing communication throughout the claim lifecycle

Monitor in-house repairs
Order parts and process customer refund requests

Supplier Claims & Repair Coordination

Review and triage all incoming vehicles with reported damage or issues
Open supplier claims within required timelines; follow up and negotiate unsatisfactory decisions
Register cases and decide on repair actions in consultation with Account Managers
Arrange appointments and cost estimates with external workshops
Monitor repair progress (in-house and external) and ensure vehicles are released promptly
Handle complex status cases (e.g.vehicles reported stolen or under extended repair)
Source spare parts
Prepare internal repair quotes for supplier submission
Coordinate vehicle transport withlogisticsand parking teams
Monitor outstanding claims and ensuretimelyreceipt and processing of credit notes

Job benefits

Contractor agreement with hourly rate
Opportunity to work with a dynamic, international team
Full remote position (Monday-Friday 9-18)

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Verfijn je zoekopdracht

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Ik wil de nieuwste vacature-alerts ontvangen voor de functie van progress

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