20 beste vacatures voor de functie van it support in waterloo (nieuwe medewerkers gezocht)

Support Service Collaborator (Freelance)
Smile Group —Sint-Pieters-Woluwe
- Hybride werken
- Artificiële intelligentie
- Communicatieve vaardigheden
Snel solliciteren
IT Operations Manager - Print Services (FR/NL/EN)
Etinars —Waterloo
- € 425 - € 450 per dag
- Personeelswerving
- ICT
- Ter plaatse
Snel solliciteren
IT Asset Management Specialist – End User & Mobile Devices
Ypto NV —Bruxelles Anderlecht
- Voltijds
- Hybride werken
- Analytisch vermogen
- Bachelor
- ICT
Snel solliciteren
Network Administrator
SquareDev —Brussel
- Voltijds
- Hybride werken
- Computerwetenschappen
- Informatica
- Analytisch vermogen
Snel solliciteren
Test Engineer @ IT Non Life Insurance
P&V Group —Brussel
- Engels
- ICT
Snel solliciteren
Business Support Officer & Tester
Ageas —Brussel
- Hybride werken
- Microsoft Powerpoint
- Microsoft Excel
- Engels
Desk side Support
Adroitpeople —Grimbergen
- Microsoft Excel
- Windows
- Communicatieve vaardigheden
Snel solliciteren
Support Engineer (FR)
Carfac —Waver
- Microsoft Excel
- Klantenservice
- Engels
Payroll Admin Expert
Group S —Brussel
- Ter plaatse
- Tankkaart
- GSM-vergoeding
Belgium: Telecom Technical Coordinator (REF18)
Trusted Advisors —Brussel
- Thuiswerk
- Engels
- Windows
- Administratieve ervaring
Technician (User Support) cover for NIC on a short-term absence
Vector Synergy —Brussel
- ICT
Snel solliciteren
Technical Support Engineer M/F/X
Socomec Group —Jette
- Voltijds
- Verkoopervaring
- Salesforce
- ERP systemen
Secure Environment System support engineerSecure Environment System support engineer
Elia —Brussel
- DevOps
- Windows
- SQL
3 dagen
Service Desk Agent
COSMOTE GLOBAL SOLUTIONS NV —Brussel
- Tweetalig
- Projectmanagement
- Bachelor
Snel solliciteren
Support Engineer
Green Island —Grimbergen
- DevOps
- SQL
- Analytisch vermogen
Technician (User Support)
Vector Synergy —Brussel
- ICT
Snel solliciteren
9 uur
ICT Payroll Specialist
EGOV Select —Evere
- Weekendbeschikbaarheid
- Microsoft Excel
- Oracle
- Engels
Bediende IT-support & cybersecurity (m/v/x)
Viapass —Sint-Jans-Molenbeek
- Voltijds
- Computerwetenschappen
- Windows
- Analytisch vermogen
- Pensioensparen
10 dagen
Customer Care Manager
Amarris —Oudergem
- Hybride werken
- Bureau
- Accountancy
- Artificiële intelligentie
Customer Desk Officer
Seris Security —Machelen
- Bel de werkgever
- Klantenservice
- Engels

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van it support in waterloo

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Support Service Collaborator (Freelance)

Smile Group -
Sint-Pieters-Woluwe

Snel solliciteren

Vacaturegegevens

Freelance

Kwalificaties

Jira
Frans
Incidentenbeheer
UX
ServiceNow
Artificiële intelligentie
Communicatieve vaardigheden

Volledige vacaturetekst

Passionate about tech, digital, and innovation? Join the 1,800 employees at Smile, the European leader in open-source integration, spread across 20 agencies in 9 countries. Collaborative spirit and knowledge sharing are at the heart of our DNA. Our experts push the boundaries of open source every day to build a smarter, more efficient, and more responsible digital world. Here, we don't just follow trends, we create them! Join Smile in Brussels and take part in projects that truly matter!

We are currently looking for a skilled Support Service Collaborator (Freelance) to join our dynamic team and deliver high-quality support for one of our major clients.

Position Overview

Status: Freelance
Location: Brussels, Belgium (Hybrid model: 2-3 days of remote work per week)

Your Responsibilities

As a Support Service Collaborator, your daily missions will include:

Handling and qualifying incoming user requests, incidents, and service demands through enterprise ticketing systems.
Ensuring first- and second-level troubleshooting, resolution, or accurate escalation to specialized technical teams when necessary.
Maintaining high-quality customer communication, providing clear updates, and ensuring a premium user experience (UX).
Interacting with and optimizing conversational interfaces, AI-driven support tools, and chatbots to streamline user support pathways.
Applying ITIL best practices to ensure robust incident management, service request fulfillment, and continuous improvement of support workflows.
(For Senior profiles) Leading complex incident resolutions, mentoring junior support staff, and contributing to the optimization of knowledge bases and support strategies.

Profile & Technical Skills

Ticketing Systems: Strong proficiency with industry-standard tools such as JIRA, ServiceNow, or equivalent service desk platforms.
Support Methodologies: Good knowledge of ITIL frameworks and structured incident management workflows.
Tech & Innovation: Familiarity with modern conversational interfaces, digital UX principles, and a solid understanding of how AI/Chatbots function within user support.
Soft Skills: Outstanding communication skills, a strong customer-centric mindset, and sharp problem-solving capabilities.
Languages (Mandatory):
- Professional fluency in English (minimum 3/4 proficiency).
- Professional fluency in either French OR Dutch (minimum 3/4 proficiency).

Why Smile?

Proximity Management: Our management by peers fosters dialogue and the implementation of a tailored career path.
Continuous Learning: Because the digital sector is in constant motion, Smile is committed to making you an expert in your field, thanks to a comprehensive training offer: access to an e-learning platform, financing of certifications, and knowledge-sharing tools.
Vibrant Culture: Your year will be animated by group and agency events: annual convention, participation in trade fairs, summer party, and formal & informal afterworks.

The Next Steps

First Contact: A phone call to discuss your aspirations and what we can offer you.
Meeting: An opportunity to get to know each other and explore your professional background.
Business Interview: A discussion with one of our experts to assess your skills and define your goals.

Snel solliciteren

Verfijn je zoekopdracht

it support vacatures in waterloo

Support Service Collaborator (Freelance)

IT Operations Manager - Print Services (FR/NL/EN)

IT Asset Management Specialist – End User & Mobile Devices

Network Administrator

Test Engineer @ IT Non Life Insurance

Business Support Officer & Tester

Desk side Support

Support Engineer (FR)

Payroll Admin Expert

Belgium: Telecom Technical Coordinator (REF18)

Technician (User Support) cover for NIC on a short-term absence

Technical Support Engineer M/F/X

Secure Environment System support engineerSecure Environment System support engineer

Service Desk Agent

Support Engineer

Technician (User Support)

ICT Payroll Specialist

Bediende IT-support & cybersecurity (m/v/x)

Customer Care Manager

Customer Desk Officer

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van it support in waterloo

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