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Shop Visit Manager

Safran -
Zaventem

Nu solliciteren

Vacaturegegevens

Vaste Jobs | Voltijds

Extralegale voordelen

Winstpremie
Tankkaart
Bedrijfswagen
Elektronische maaltijdcheques

Kwalificaties

Frans
Master
Communicatieve vaardigheden
Nederlands

Volledige vacaturetekst

Published 06.03.2026

Company : Safran Aircraft Engines Services Job field : Customer services and support Location : Zaventem , Flemish Region , Belgium Contract type : Permanent Contract duration : Full-time Required degree : MASTER Required experience : More than 3 years Professional status : Professional, Engineer & Manager Spoken language(s) : English Fluent Dutch Fluent French Fluent

# 2025-160025

Published 06.03.2026

Job Description

Safran Aircraft Engine Services Brussels is a subsidiary of Safran Aircraft Engines, based at Brussels Airport (Zaventem & Steenokkerzeel, Belgium), specialized in the inspection, maintenance and repair (MRO) of the advanced LEAP jet engines that power the latest generation of the Airbus A320NEO & Boeing B737MAX narrow body families. The company is a key player in the integrated CFM international MRO network. With more than 75 years of experience, and up to 20 international Part 145 certifications (EASA/ FAA/ CAAC/ …), Safran Aircraft Engine Services Brussels is recognized as a worldwide center of expertise in the air transport industry. More than a 100 airlines, lessors, private aircraft operators and MRO partners have entrusted their engines to our company. We employ over 500 highly skilled, passionate and enthusiastic employees.

To strengthen our Accounts Team we are looking for a Shop Visit Manager (Modules):

The Shop Visit Manager is in a transversal role and in charge of a portfolio of module shop visit projects for which he manages the associated internal and external customer relationship through the entire service process: from customer request, through service package proposal, project operational steering, to service delivery and lessons learned, in order to ensure final and internal customer satisfaction over the full spectrum of aspects of the requested service (scope of work, compliance to specs, cost, profitability, turn time, quality, customer support,…).

Your role:

Prepare and follow up contract implementation with engineering, QA and Operations in order to arrange for smooth inductions and subsequent project management

o Study Module shop visit scenarios feasibility & cost hypothesis
o Study and understand the contractual environment
o Identify and understand customer specific requirements
o Define and follow up the contract implementation plan within the organization

Take full charge of the contract once signed. Be the voice of the customer within the shop and the voice of the shop towards the customer.
Prepare each shop visit project: obtain customer documentation, define workscope content, logistical & quality constraints, cost hypothesis, invoicing, …
Communicate the delegation framework and targets to operations (scope of work, cost, quality) and make sure to have operations buy in.
Control and steer operations in order to meet set targets
Manage the customer relationship during the whole process (face to face meeting with the customer, weekly reporting, organization of customer visits, negotiation of deviations from original scope of work/cost/turn time, invoice explanation and litigation handling, customer score card, customer support …)
Manage the economical cycle of the shop visits (cost control, invoicing, credit management)

Complementary Description

Your role:

Prepare and follow up contract implementation with engineering, QA and Operations in order to arrange for smooth inductions and subsequent project management

o Study Engine shop visit scenarios feasibility & cost hypothesis
o Study and understand the contractual environment
o Identify and understand customer specific requirements
o Define and follow up the contract implementation plan within the organization

Take full charge of the contract once signed. Be the voice of the customer within the shop and the voice of the shop towards the customer.
Prepare each shop visit project: obtain customer documentation, define workscope content, logistical & quality constraints, cost hypothesis, invoicing, …
Communicate the delegation framework and targets to operations (scope of work, cost, quality) and make sure to have operations buy in.
Control and steer operations in order to meet set targets
Manage the customer relationship during the whole process (face to face meeting with the customer, weekly reporting, organization of customer visits, negotiation of deviations from original scope of work/cost/turn time, invoice explanation and litigation handling, customer score card, customer support …)
Manage the economical cycle of the shop visits (cost control, invoicing, credit management)

Job Requirements

Your profile:

You have a master's degree in engineering with good economical affinity or vice versa.
Good communication skills, you are fluent in Dutch, French and English.
You have excellent social & representational skills.
You are willing to travel occasionally to customers or other MRO-shops of Safran.

Candidates must be legally authorized to work in Belgium, holding either an EU passport or a valid work & residence permit. Please note that we do not provide assistance with visa or permit applications.

But what else? (advantages, specific features, etc.)

We offer an attractive salary package, plus a range of benefits: Gross monthly salary with benefits:

Company Car & fuel card
Meal vouchers
Expense allowance
Additional holidays
Individual Bonus
End of year bonus
Vacation bonus
Bonus Profit Sharing (CLA 90)
Hospital insurance & Pension plan insurance
Eco-vouchers, gift vouchers and Benefits at Work

Verfijn je zoekopdracht

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Ik wil de nieuwste vacature-alerts ontvangen voor de functie van operations enginee

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