As an Installer Network Manager, you are the driving force behind a strong, reliable and high-quality installer partner network across Belgium. You ensure that every heat pump sold by Luminus is installed by trusted professionals, delivering an excellent customer experience and supporting our ambition to build a CO₂-neutral energy future.
What you’ll do
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You prospect, onboard and contract new installer partners by presenting the Luminus value proposition and negotiating win-win partnerships.
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You animate and engage the existing installer network through regular contact, events, trainings and communication initiatives.
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You ensure nationwide coverage and sufficient installation capacity, anticipating and compensating for partner exits or capacity gaps.
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You monitor and enforce agreed SLAs, acting as the key coordination point between sales teams and installers and resolving operational issues or conflicts.
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You collect, analyze and report on performance indicators such as quality, volumes and customer satisfaction via the installer dashboard.
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You ensure a continuous feedback loop with internal stakeholders and propose concrete improvement actions based on partner feedback and complaints.
What you bring
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You are naturally enthusiastic, service-oriented and strong in building trust-based relationships.
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You are proactive, persuasive and comfortable working with SMEs, craftsmen or technical partners.
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You are organized, rigorous and results-driven, with a strong reporting mindset.
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You are pedagogical yet decisive, able to align partners while keeping standards high.
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You are comfortable with digital tools such as CRM systems, Excel and MS Office.
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You have experience in- and knowlege of the installation bussines.
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You are fluent in Dutch and French, with a good knowledge of English.
Benefits of working at Luminus
The energy sector is one of the most rewarding industries in Belgium with a highly rewarding compensation and benefits package:
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Competitive compensation: Attractive salary with a performance-based bonus that can be optimized to your personal preferences, plus meal vouchers.
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Insurance & social benefits: Group insurance and hospitalization coverage for the entire family. Additional reimbursement for healthcare and pharmaceutical costs.
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Mobility: Full reimbursement for public transport, kilometer-based cycling reimbursement and flexible mobility choices.
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Internet & communication: Home internet covered, reimbursement for a personal mobile device with a phone subscription.
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Home Office: A fully-equipped home office, including an ergonomical ICT set-up.
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Exclusive discounts: 30% off gas and electricity after six months, discounts on energy-saving services (e.g., solar panels, heat pumps) and reduced prices on top brands, amusement parks, festivals and more.
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You contribute directly to the energy transition by accelerating the adoption of heat pumps.
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You join an innovative and purpose-driven company where collaboration and impact matter.
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You get the opportunity to build, shape and grow a national partner network with real ownership.
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You work and connect with your colleagues at a Luminus office or from home. Need some flexibility? Your manager is open to discuss what works.
Luminus values e.v.e.r.y individual.
Are you looking for a workplace where you can truly be yourself, where you feel respected, supported regardless of your background, identity and unique story? Then you’ve come to the right place. Diversity equity and inclusion are not empty words for us — we grant that everyone can flourish and feel valued, so let’s build it together!
What does that mean in practice?
Do you have specific needs or require adjustments during the recruitment process or once you are hired? Let’s discuss about it and we’ll do our best to find a solution. We can also discuss if you want to work at 80% or 100%.
Together we make the difference
