Why this role?
Would you like to play a key role in a dynamic and evolving medium? As an Account Manager within the Indirect Partner team at bpost, you will work with partners who support companies in reaching their end customers through physical communication.
We operate in a dynamic medium that is constantly evolving: the number of printers and providers is changing, digital alternatives are increasing, and this makes every campaign a strategic challenge.
In this role, you combine strategic insight with commercial impact: you identify opportunities within existing partners (up-sell and deep-sell), advise the Segment Director on partner needs, and help them successfully serve their end customers.
What will you do?
- Understand the Indirect Partner ecosystem: agencies, consolidators, printers, prepostal handlers, FPOs and data resellers.
- Build strategic relationships with existing partners and identify commercial opportunities (up-sell and deep-sell).
- Advise partners on trends, challenges and opportunities within the ecosystem, and report insights to the Segment Director.
- Analyze and understand the solutions used by partners and identify opportunities to expand or adapt their offering. Support partners in selecting optimal solutions and convince them to extend their services with bpost solutions.
- Negotiate and close contracts in line with standardized procedures, proposing exceptions where required for approval.
- Develop action plans based on proven practices, initiate sales processes with relevant teams, and follow up on implementation.
- Plan quarterly customer outreach, identify key accounts and define targeted account plans.
- Collaborate with internal teams (marketing, business analysts, operations) to generate leads and ensure an excellent partner experience.
- Visit partners to validate the value proposition, align the portfolio with business objectives, and ensure all interactions, offers and pipeline updates are tracked in CRM.
