Description
ICF Next is seeking an experienced and highly organised Business Operations Manager to support the effective running and continuous development of the Outreach department in Brussels.
This transversal role sits at the heart of the agency and combines operational oversight, resource planning, process improvement, and business support, with a particular focus on the management of consultants deployed on client premises.
You will play a key role in bringing structure to a complex environment, connecting stakeholders, and ensuring teams deliver high-quality work efficiently and collaboratively.
1. Management of On-site Consultants (Client Deployment)
Oversee the full operational lifecycle of consultants deployed at client premises, including:
Act as the main point of contact between:
On-site consultants
Internal teams
Client stakeholders
Ensure alignment on priorities, ways of working, and day-to-day operations
Manage administrative, financial, and compliance aspects, including:
Anticipate staffing changes and operational risks to ensure continuity of service
Resolve operational issues and facilitate effective communication
Contribute to tender responses involving on-site staffing or operational management
Line manage two Operations Executives responsible for day-to-day coordination and account follow-up
2. Resource Planning & Outreach Operations
Collaborate with team leads to plan and allocate resources across projects
Ensure balanced workload distribution across internal teams and external contributors
Monitor:
Identify and address potential scheduling or capacity risks proactively
Support teams in adapting plans to evolving priorities and client needs
Drive continuous improvement by:
Develop and maintain:
Support the identification and mobilisation of policy and communication experts
3. Procurement & Supplier Coordination
Act as the interface between Outreach teams and the procurement department
Support smooth and compliant collaboration with suppliers
Help resolve operational challenges linked to procurement processes
Ensure Outreach teams understand and follow procurement requirements and procedures
Experience & Knowledge
A good understanding of Belgian employment and social legislation is a strong advantage
Experience in recruitment and staffing processes, including onboarding and coordination
Background in operations, resource planning, or business support, ideally within:
Skills & Competencies
At least 5 years of relevant professional experience
Strong organisational skills with the ability to structure complex processes
Excellent stakeholder management and communication skills
Ability to work effectively with diverse stakeholders (teams, clients, suppliers, support functions)
Proactive, solutions-oriented mindset with strong problem-solving skills
Ability to anticipate risks and ensure smooth delivery
Comfortable working with:
High attention to detail with a focus on quality and consistency
Fluency in English (additional European languages are an asset)
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Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Brussels, Belgium (BE75)
