20 beste vacatures voor de functie van project leader in leuven (nieuwe medewerkers gezocht)

Nespresso Call Center Outsourcing Manger
Nespresso —Brussel
- Voltijds
- Engels
- Artificiële intelligentie
- Onderhandelen
9 dagen
Operations Manager
Spaco SRL —Brussel
- Tot € 6.000 per maand
- Weekendbeschikbaarheid
- Hybride werken
- Microsoft Excel
- Managementervaring
Snel solliciteren
2 dagen
Project Manager (Permanent contract and Freelance)
Smile Group —Sint-Pieters-Woluwe
- Hybride werken
- Master
- Projectmanagement
- ICT
Snel solliciteren
Senior Project Manager - Energy
N-SIDE —Louvain-la-Neuve
- Computerwetenschappen
- Informatica
- PMP
Service / Project Manager (Freelance)
Smile Group —Sint-Pieters-Woluwe
- Hybride werken
- PMP
- Agile
- ICT
Snel solliciteren
Project Management Officer
EUROPEAN DYNAMICS —Brussel
- Voltijds
- Thuiswerk
- Microsoft Excel
- Doctoraat
- Engels
Snel solliciteren
Senior Project Manager – Public Sector Digitalisation
Sopra Steria —Machelen
- Voltijds
- Hybride werken
- PMP
- Projectmanagement
- Agile
Snel solliciteren
Project Engineer
Franki Foundations —Brussel
- Voltijds
- Hybride werken
- Chantier
- Engels
- Organisatorische vaardigheden
Snel solliciteren
Oliver Wyman - Entry-Level Consultant - Brussels (Belgium)
Oliver Wyman —Brussel
- Voltijds
- Hybride werken
- Ter plaatse
Policy Operations Coordinator
ICANN —Brussel
- € 37.500 per jaar
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
Project Leader
Elia —Brussel
- Managementervaring
Head of Local Zero Waste Implementation
Zero Waste Europe —Brussel
- € 5.021 - € 5.435 per maand
- Voltijds
- Hybride werken
- Google Suite
- Management
- Master
- Vergoeding onkosten zakenreis
- Thuiswerkopties
Snel solliciteren
9 dagen
Project Manager Consultant
NORRIQ —Brussel
- Hybride werken
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Snel solliciteren
Belgium (Banking / Dutch): Security Manager Realisation - Freelance (REF 18)
Trusted Advisors —Brussel
- Computerwetenschappen
- Informatica
- Master
ERP Project Manager
WinIgnite —Bruxelles Etterbeek
- Oracle
- ERP systemen
- Engels
Project Manager (M/F)
SUEZ —Brussel
- Spaans
- Microsoft Office
- Master
Senior Electrical Engineer - Project Leader
Sweco —Brussel
- Voltijds
- AutoCAD
- Engels
- Bureau
Snel solliciteren
polyvalent service medewerker
Fitness Installations —Kortenberg
- Vanaf € 16,65 per uur
- Overwerk
- ERP systemen
- Organisatorische vaardigheden
- Vergoeding onkosten zakenreis
- Reiskosten vergoeding
Snel solliciteren
14 dagen
Project Coordinator
Sabena Engineering —Brussel
- Microsoft Office
- ICT
Belgium : Project Leader Service PL Operational - Freelance (REF18)
Trusted Advisors —Brussel
- Master
- Projectmanagement

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Nespresso Call Center Outsourcing Manger

Nespresso -
Brussel

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Vacaturegegevens

Voltijds
9 dagen geleden

Kwalificaties

Frans
Engels
Portugees
Artificiële intelligentie
Nederlands
Onderhandelen

Volledige vacaturetekst

Nespresso Call Center Outsourcing Manger

Position overview

Business: Nespresso
Contract Type: Permanent
Start Date: ASAP

Position Summary

Every interaction with a Nespresso customers matters. Behind every great customer experience is a network of people, processes and partners working together seamlessly. As Outsourcing Manager, you will be at the center of it all, building strong partnerships, influencing without direct authority and driving continuous improvement. Your mission is to ensure our outsourced customer service operations consistently deliver the premium experience that defines Nespresso.

A day in the life of a Nespresso Call Center Outsourcing Manger

lead relationships with outsourced customer service partners to ensure operational excellence and a premium customer experience;
define, monitor and improve KPIs related to service levels and productivity, whilst also overlooking quality and customer satisfaction;
identify improvement opportunities and drive corrective action plans with internal and external stakeholders;
act as the key interface between Nespresso and outsourcing partner(s), ensuring alignment and collaboration;
support the implementation of operational projects and service enhancements ;
Coordinate effective knowledge transfer, training and adherence to Nespresso processes;
monitor compliance with Nespresso standards, policies and contractual requirements;
manage outsourcing budgets, forecasts and cost-efficiency initiatives, while providing performance insights to leadership.

As a Nespresso Call Center Outsourcing Manager you report to the CRC Manager and are part of the Customer Relationship Centre (CRC) team of Nespresso BELUX.

What will make you successful

at least 2 years of experience at Team Leader level in a Customer Relationship Centre (CRC), contact center or customer oriented environment, with knowledge of operational performance, productivity and quality drivers;

and/or experience managing outsourcing partners or external service providers, including governance, budget oversight, contract and relationship management;
ability to assess, interpret and challenge performance through KPIs, dashboards and customer service metrics;
proven stakeholder management and cross-functional collaboration skills in a complex environment;
strong influencing and negotiation skills, with the ability to drive results without direct authority;
proactive, hands-on mindset with a focus on continuous improvement, problem-solving and change management;
fluency in English is required; French and/or Dutch are a strong asset, while Portuguese is a plus;
interest in AI and digital innovation, leveraging data and technology to improve customer service operations and decision-making is an advantage.

What we offer

a full-time position;
hybrid working arrangements with flexibility between office and home working;
opportunity for occasional business travel to Portugal;
an attractive compensation and benefits package;
an international role with high visibility across markets and functions;
exposure to customer experience transformation and continuous improvement initiatives;
excellent development opportunities within Nespresso and Nestlé;
a collaborative and supportive culture focused on innovation and continuous improvement;
the opportunity to contribute to one of the world's most recognized premium brands.

Respect is at the heart of Nestlé's culture, of which room for differences is an important part. Differences between people who buy our products and in our workplace. We believe it is important that everyone feels welcome and safe at Nestlé, regardless your gender, religion, cultural background, age, disability or who you love. We are convinced that diversity leads to more creativity and innovation and moves our organization forward. That is why we actively work to create a culture and leadership that offers equal opportunities for all!

Any questions?

Our recruiters would be glad to answer any pending questions. Feel free to send your questions to [email protected].

Applying for the role of a Nespresso Call Center Outsourcing Manager ?

Great! If you see a match with the description as described above we would gladly receive your cv and motivation. You can upload these via the link.

We use an Artificial Intelligence (AI) Tool to schedule interviews with our candidates. So keep an eye on your email for the interview invitation! When registering your application, you will be asked if we may send you whatsapp messages; if you answer 'yes' to this, you will receive communication via whatsapp in addition to messages via email. Communication through our AI tool is in English, but our recruiters speak both English and Dutch or French.

Interim CV’s will not be processed.

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project leader vacatures in leuven

Nespresso Call Center Outsourcing Manger

Operations Manager

Project Manager (Permanent contract and Freelance)

Senior Project Manager - Energy

Service / Project Manager (Freelance)

Project Management Officer

Senior Project Manager – Public Sector Digitalisation

Project Engineer

Oliver Wyman - Entry-Level Consultant - Brussels (Belgium)

Policy Operations Coordinator

Project Leader

Head of Local Zero Waste Implementation

Project Manager Consultant

Belgium (Banking / Dutch): Security Manager Realisation - Freelance (REF 18)

ERP Project Manager

Project Manager (M/F)

Senior Electrical Engineer - Project Leader

polyvalent service medewerker

Project Coordinator

Belgium : Project Leader Service PL Operational - Freelance (REF18)

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van project leader in leuven

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