Location: Brussels, Belgium (Hybrid: 2-3 days remote / week)
Contract Type: Freelance (Independent Contractor)
Seniority Levels Available: Junior (1+ year exp.) | Medior (3+ years exp.) | Senior (10+ years exp.)
Passionate about tech, digital, and innovation? Join the 1,800 employees at Smile, the European leader in open-source integration, spread across 20 agencies in 9 countries. Collaborative spirit and knowledge sharing are at the heart of our DNA. Our experts push the boundaries of open source every day to build a smarter, more efficient, and more responsible digital world. Here, we don't just follow trends, we create them! Join Smile in Brussels and take part in projects that truly matter!
On behalf of one of our major premium clients based in Brussels, we are actively looking for a skilled and versatile Service / Project Manager to oversee infrastructure, service operations, and application delivery workflows.
In this dual-capability role, you will be responsible for both strategic project delivery and structured service lifecycle management. You will coordinate cross-functional teams, manage high-stakes web application lifecycles, and ensure that operational services closely align with business objectives and governance standards.
Your daily responsibilities will include:
Service & Project Governance: Defining and managing project parameters through the creation of detailed Work Packages (WP), Project Management Plans (PMP), RACI matrices, and Gantt charts.
Service Management (ITSM): Operating within structured ITIL processes and utilizing ServiceNow to track, maintain, and optimize IT service delivery and support operations.
Methodological Execution: Applying Prince II methodologies for structured project environments alongside agile practices using frameworks like SAFe and DSDM.
Application Lifecycle Management: Monitoring the full end-to-end lifecycle of web applications, driving changes smoothly from development into production.
Tracking & Tooling: Building comprehensive dashboards, managing delivery timelines, and updating progress using MS Project Online, Jira, and Confluence.
Structured Methodologies: Practical knowledge of Prince II and ITIL practices.
Agile Frameworks: Experience navigating and scaling inside Agile setups (SAFe, DSDM).
Tooling Ecosystem: Strong proficiency with ServiceNow, MS Project Online, Jira, and Confluence.
Application Savvy: Strong understanding of web application lifecycles, deployment tracks, and operational support.
Junior: 1+ year of experience in IT project coordination or service desk management support.
Medior: 3+ years of experience autonomously driving medium-scale IT projects or managing application services.
Senior: 10+ years of experience commanding complex, multi-million euro IT services/projects, implementing scaling frameworks, and orchestrating steering committees.
Peer Management: Our proximity management by peers fosters dialogue and the implementation of a tailored career path.
Continuous Learning: Because the digital sector is in constant motion, Smile is committed to making you an expert in your field, thanks to a comprehensive training offer: access to an e-learning platform, financing of certifications, knowledge-sharing tools...
Vibrant Community: Your year will be animated by group and agency events: annual convention, participation in trade fairs, summer party, formal & informal afterworks.
First contact: A phone call to discuss your aspirations and what we can offer you.
Meeting: An opportunity to get to know each other and explore your professional background.
Business interview: A discussion with one of our experts to assess your skills and define your goals.
Are you a proactive Service/Project Manager looking to steer high-visibility transformations? Apply today!
