20 beste vacatures voor de functie van customer service manager in kapelle op den bos (nieuwe medewerkers gezocht)

Team Manager Customer Experience
Telenet —Mechelen
- Voltijds
- Thuiswerk
- Master
- Managementervaring
Nespresso Call Center Outsourcing Manger
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- Voltijds
- Engels
- Artificiële intelligentie
- Onderhandelen
14 dagen
Customer Service Manager
IWG —Diegem
- Verkoopervaring
- Ter plaatse
Customer Care Specialist
Delhaize —Asse
- Voltijds
- Salesforce
- Engels
- Projectmanagement
- GSM-vergoeding
Team Manager Customer Operations Office
Telenet —Mechelen
- Voltijds
- Thuiswerk
- Master
- Managementervaring
1 dag
Customer Service Manager
International Workplace Group plc —Diegem
- Voltijds
- Verkoopervaring
- Ter plaatse
Service Delivery Coordinator
Unit-T BV —Mechelen
- Voltijds
- Analytisch vermogen
- Bachelor
- Organisatorische vaardigheden
- Pensioensparen
Snel solliciteren
Head of Health Operations (F/H)
AXA —Brussel
- Thuiswerk
- Tweetalig
- Engels
- Master
Head Of Onboarding
Rydoo —Antwerpen
- Voltijds
- Hybride werken
- ERP systemen
- Engels
- Master
Snel solliciteren
Crew Support Team Leader
TUI —Zaventem
- Voltijds
- Thuiswerk
- Microsoft Office
- Analytisch vermogen
- ICT
Team Manager - Servicedesk
Telenet —Mechelen
- Voltijds
- Hybride werken
- Management
- Klantenservice
- Master
- GSM-vergoeding
- Pensioensparen
5 dagen
Head of Health Operations
AXA —Brussel
- Tweetalig
- Management
- Master
Customer Service Manager CSD EMEA
Clayton —Bornem
- Voltijds
- Management
Snel solliciteren
2 dagen
Deputy Aftersales Manager - Belgium
BYD Europe —Brussel
- Bachelor
- Communicatieve vaardigheden
Zone Manager Aftersales Belux (Passenger Cars)
BYD Europe —Brussel
- Hybride werken
- Microsoft Office
- Master
- Bachelor
Customer Success Manager
D'Ieteren —Brussel
- Management
- Engels
- Projectmanagement
6 dagen
Team Manager - Client Services
Louis Vuitton —Brussel
- Weekendbeschikbaarheid
- Spaans
- Microsoft Excel
- Klantenservice
- Levensverzekering
3 dagen
B2B Customer Service Teamleader
Eneco —Mechelen
- Microsoft Excel
- Management
- Bachelor
Toekomstige Inside Sales Team Leader
Bosch Group —Mechelen
- Voltijds
- CRM-systemen
- Microsoft Excel
- Klantenservice
Snel solliciteren
Service Manager
Securitas Technology Belgium —Machelen
- Voltijds
- ICT
- Communicatieve vaardigheden
Snel solliciteren

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Team Manager Customer Experience

Telenet -
Mechelen

Nu solliciteren

Vacaturegegevens

Voltijds

Extralegale voordelen

Ecocheques
Bedrijfswagen
Elektronische maaltijdcheques
Hospitalisatieverzekering

Kwalificaties

Master
B2B
Managementervaring
Nederlands

Volledige vacaturetekst

Working in the Customer Experience Team

As a Team Manager Customer Experience , you join the CVP & CX cluster within the Business Solutions Tribe. The cluster shapes the customer value proposition for Business Solutions and sets the ambition for the Customer Experience we want to offer. Within the cluster, the CX Team sets the strategic direction for customer journeys and user experience, makes sure customer feedback and performance actually influence decisions and runs the improvement initiatives that turn ambition into something customers can feel.

You report to the Director CVP & CX and work closely with senior stakeholders in Product & Journey, Commercial, Delivery & Services and Operations. You help shape priorities and trade-offs at tribe and cluster level and make sure customer impact is genuinely part of the conversation when business decisions are made.

It is a fast-moving environment. Priorities shift, stakeholders pull in different directions, and decisions often have to be made without the full picture. You bring clarity, focus and a steady drive to deliver real impact for customers.

Your responsibilities as a Team Manager Customer Experience

CX vision & strategy - You define and own the CX vision and strategy for Business Solutions. You translate business priorities into CX direction, position CX as a driver of business value, and defend it at leadership level.
CX improvement program - You define and steer a structured improvement program aimed at significantly improving customer experience in the short and mid term. You prioritise based on KPIs, feedback and journey performance, negotiate commitment from Product, Commercial, Delivery & Services and Operations, and escalate when progress stalls.
People leadership - You lead a multidisciplinary CX team, set priorities and focus, allocate capacity, and build a capability that is credible and sought after.
CX governance mandate - You define what CX governance must achieve — customer impact in decisions, feedback driving improvement, journeys as management instruments, CX embedded in performance systems. You set expectations and intervene where governance is not landing.
Authority and decision rights - You decide on CX priorities, focus areas and trade-offs. You define the CX position in cross-functional conflicts. You set the bar for CX governance and you ensure customer impact is explicitly weighed in decisions.

Our Ideal Team Manager Customer Experience

Strategic CX leadership combined with operating model and transformation experience
Master degree (or equivalent) and 8+ years in CX, strategy or transformation in complex B2B environments, minimum 3 years in a leadership role.
You are the face of CX towards leadership, tribe leads and senior stakeholders. You are able to build coalitions, negotiate priorities and manage the tension between customer ambition and organisational reality.
Strong conceptual thinker - you are comfortable with ambiguity, able to set direction without complete information.
Decisive - you take positions, make trade-offs and stand behind them.
Lead through influence and credibility across Product, Commercial, Delivery & Services and Operations.
Strong communicator at leadership level — able to build narratives and convince senior stakeholders.
People leadership maturity — coaching and challenging a senior, multidisciplinary team.
Fluent in Dutch and English, spoken and written.

Our offer to you

At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we give trust but also expect commitment and impact. What you achieve truly matters.

In addition to a thirteenth-month salary and holiday pay , you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.

An overview of our benefits:

Mobility budget: compose your own mobility plan, you can opt for a company car or alternative mobility solutions
Meal vouchers and eco vouchers
Telework allowance or net expense allowance
Mobile phone, mobile subscription, laptop, and employee discounts
Collective bonus and individual bonus (aligned with your performance)
Hospitalization insurance (including an ambulatory plan) and group insurance
20 days of paid leave and 12 compensatory days off

We value your ongoing development , investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.

We also prefer working closely together . We believe strong teams form by frequent interactions and quick transitions. To facilitate a smooth onboarding and rapid integration for new employees, we expect you to be present in the office at least three days a week during the first six months. On other days, you can work remotely from home.

What happens after you apply?
Do you see a match with our position as a Team Manager Customer Experience? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process.

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customer service manager vacatures in kapelle op den bos

Team Manager Customer Experience

Nespresso Call Center Outsourcing Manger

Customer Service Manager

Customer Care Specialist

Team Manager Customer Operations Office

Customer Service Manager

Service Delivery Coordinator

Head of Health Operations (F/H)

Head Of Onboarding

Crew Support Team Leader

Team Manager - Servicedesk

Head of Health Operations

Customer Service Manager CSD EMEA

Deputy Aftersales Manager - Belgium

Zone Manager Aftersales Belux (Passenger Cars)

Customer Success Manager

Team Manager - Client Services

B2B Customer Service Teamleader

Toekomstige Inside Sales Team Leader

Service Manager

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer service manager in kapelle op den bos

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