20 beste vacatures voor de functie van business development manager in beert (nieuwe medewerkers gezocht)

Nespresso Call Center Outsourcing Manger
Nespresso —Brussel
- Voltijds
- Engels
- Artificiële intelligentie
- Onderhandelen
14 dagen
Sales Manager - Services
Thales —Tubeke
- Voltijds
- Verkoopervaring
- Master
- Artificiële intelligentie
Proposal Technical Manager
Thales —Tubeke
- Voltijds
- Computerwetenschappen
- Informatica
- ICT
- Opleidingsvergoeding CE
Senior Manager, Business Development, Clinical Solutions - EMEA
Integrated DNA Technologies (IDT) —Brussel
- Voltijds
- Thuiswerk
- Doctoraat
- Verkoopervaring
- Bedrijfsontwikkeling
Strategic Business Development Manager
Easyfairs Headquarters —Sint-Lambrechts-Woluwe
- Hybride werken
- Projectmanagement
5 dagen
National Field Sales Manager BeLux
FERRERO —Brussel
- Management
- Verkoopervaring
- Merchandising
12 dagen
Business Development Manager Fire&Security
Johnson Controls —Groot-Bijgaarden
- Voltijds
- Verkoopervaring
- Onderhandelen
2 dagen
Business Development Manager, Semi (H/F) - Belgique/Luxembourg
Tesla —Drogenbos
- Microsoft Powerpoint
- Microsoft Excel
- Verkoopervaring
Medium Business Developer
Belcenter —Eigenbrakel
- € 3.200 - € 9.999 per maand
- Hybride werken
- Tankkaart
Key Account Manager Rare Diseases
Chiesi Farmaceutici —Brussel
- Verpleegkunde
Business Development Executive
Thynk.Cloud —Brussel
- Thuiswerk
- Salesforce
Account Manager, Legal AI | Belgium
Saga —Brussel
- € 55.000 - € 65.000 per jaar
- Voltijds
- Thuiswerk
- CRM-systemen
- Verkoopervaring
- Salesforce
3 dagen
Business Development Manager
Norton Rose Fulbright —Brussel
- Hybride werken
- Microsoft Outlook
- Schrijfvaardigheden
- Microsoft Office
Deputy Aftersales Manager - Belgium
BYD Europe —Brussel
- Bachelor
- Communicatieve vaardigheden
Senior Account Manager SaaS
Bluecrux —Aalst
- Voltijds
- Hybride werken
- Verkoopervaring
- Engels
- Master
Snel solliciteren
Services Technical Sales Representative (Brussels & Limburg)
Schneider Electric —Ukkel
- Voltijds
- Verkoopervaring
- Salesforce
- Microsoft Office
- Levensverzekering
- Pensioensparen
Sales Coordinator
Hotel Co 51 —Brussel
- Voltijds
- Microsoft Powerpoint
- Microsoft Excel
- Verkoopervaring
Snel solliciteren
Bond Sales Manager – Belgium (CDD / ADD 1 year)
Fastned —Brussel
- Voltijds
- Hybride werken
- Verkoopervaring
- Engels
- Bachelor
Business Development Manager, Competition/Antitrust, Regulation & Trade (CRT)
Herbert Smith Freehills —Brussel
- Voltijds
- Verkoopervaring
- Master
- Bedrijfsontwikkeling
After Sales Operations Manager - Belux
Geely Europe —Brussel
- Verkoopervaring
- Onderhandelen

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Nespresso Call Center Outsourcing Manger

Nespresso -
Brussel

Nu solliciteren

Vacaturegegevens

Voltijds
14 dagen geleden

Kwalificaties

Frans
Engels
Portugees
Artificiële intelligentie
Nederlands
Onderhandelen

Volledige vacaturetekst

Nespresso Call Center Outsourcing Manger

Position overview

Business: Nespresso
Contract Type: Permanent
Start Date: ASAP

Position Summary

Every interaction with a Nespresso customers matters. Behind every great customer experience is a network of people, processes and partners working together seamlessly. As Outsourcing Manager, you will be at the center of it all, building strong partnerships, influencing without direct authority and driving continuous improvement. Your mission is to ensure our outsourced customer service operations consistently deliver the premium experience that defines Nespresso.

A day in the life of a Nespresso Call Center Outsourcing Manger

lead relationships with outsourced customer service partners to ensure operational excellence and a premium customer experience;
define, monitor and improve KPIs related to service levels and productivity, whilst also overlooking quality and customer satisfaction;
identify improvement opportunities and drive corrective action plans with internal and external stakeholders;
act as the key interface between Nespresso and outsourcing partner(s), ensuring alignment and collaboration;
support the implementation of operational projects and service enhancements ;
Coordinate effective knowledge transfer, training and adherence to Nespresso processes;
monitor compliance with Nespresso standards, policies and contractual requirements;
manage outsourcing budgets, forecasts and cost-efficiency initiatives, while providing performance insights to leadership.

As a Nespresso Call Center Outsourcing Manager you report to the CRC Manager and are part of the Customer Relationship Centre (CRC) team of Nespresso BELUX.

What will make you successful

at least 2 years of experience at Team Leader level in a Customer Relationship Centre (CRC), contact center or customer oriented environment, with knowledge of operational performance, productivity and quality drivers;

and/or experience managing outsourcing partners or external service providers, including governance, budget oversight, contract and relationship management;
ability to assess, interpret and challenge performance through KPIs, dashboards and customer service metrics;
proven stakeholder management and cross-functional collaboration skills in a complex environment;
strong influencing and negotiation skills, with the ability to drive results without direct authority;
proactive, hands-on mindset with a focus on continuous improvement, problem-solving and change management;
fluency in English is required; French and/or Dutch are a strong asset, while Portuguese is a plus;
interest in AI and digital innovation, leveraging data and technology to improve customer service operations and decision-making is an advantage.

What we offer

a full-time position;
hybrid working arrangements with flexibility between office and home working;
opportunity for occasional business travel to Portugal;
an attractive compensation and benefits package;
an international role with high visibility across markets and functions;
exposure to customer experience transformation and continuous improvement initiatives;
excellent development opportunities within Nespresso and Nestlé;
a collaborative and supportive culture focused on innovation and continuous improvement;
the opportunity to contribute to one of the world's most recognized premium brands.

Respect is at the heart of Nestlé's culture, of which room for differences is an important part. Differences between people who buy our products and in our workplace. We believe it is important that everyone feels welcome and safe at Nestlé, regardless your gender, religion, cultural background, age, disability or who you love. We are convinced that diversity leads to more creativity and innovation and moves our organization forward. That is why we actively work to create a culture and leadership that offers equal opportunities for all!

Any questions?

Our recruiters would be glad to answer any pending questions. Feel free to send your questions to [email protected].

Applying for the role of a Nespresso Call Center Outsourcing Manager ?

Great! If you see a match with the description as described above we would gladly receive your cv and motivation. You can upload these via the link.

We use an Artificial Intelligence (AI) Tool to schedule interviews with our candidates. So keep an eye on your email for the interview invitation! When registering your application, you will be asked if we may send you whatsapp messages; if you answer 'yes' to this, you will receive communication via whatsapp in addition to messages via email. Communication through our AI tool is in English, but our recruiters speak both English and Dutch or French.

Interim CV’s will not be processed.

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business development manager vacatures in beert

Nespresso Call Center Outsourcing Manger

Sales Manager - Services

Proposal Technical Manager

Senior Manager, Business Development, Clinical Solutions - EMEA

Strategic Business Development Manager

National Field Sales Manager BeLux

Business Development Manager Fire&Security

Business Development Manager, Semi (H/F) - Belgique/Luxembourg

Medium Business Developer

Key Account Manager Rare Diseases

Business Development Executive

Account Manager, Legal AI | Belgium

Business Development Manager

Deputy Aftersales Manager - Belgium

Senior Account Manager SaaS

Services Technical Sales Representative (Brussels & Limburg)

Sales Coordinator

Bond Sales Manager – Belgium (CDD / ADD 1 year)

Business Development Manager, Competition/Antitrust, Regulation & Trade (CRT)

After Sales Operations Manager - Belux

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van business development manager in beert

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