Company Description
Mövenpick Brussels Airport
Mövenpick Brussels Airport is a flagship hotel of Mövenpick Hotels & Resorts, ideally located near Brussels Airport and the historic city center. With 151 modern rooms, a rooftop restaurant, and wellness facilities, the hotel offers a high-quality experience for both business and leisure travelers.
As a recently opened property, we operate with a dynamic and hands-on team where collaboration, autonomy, and professionalism are key. We aim to deliver a seamless and personalized guest experience from arrival to departure.
Job Description
As a Receptionist (Day & Night) at Mövenpick Brussels Airport, you will be at the heart of the guest experience across both the hotel and Parking 21, in a dynamic airport environment.
This role combines front office responsibilities with operational autonomy, requiring flexibility, reliability, and a proactive mindset across different shifts, including nights and weekends.
You will play a key role in ensuring smooth daily operations, supporting both hotel guests and parking clients, and delivering a consistent, high-quality service.
Key Responsibilities
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Welcome guests with a professional and friendly approach
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Perform check-in and check-out procedures efficiently and accurately
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Handle reservations, modifications, and no-shows in line with company standards
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Provide clear and relevant information about hotel services, transport, and local area
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Respond to guest requests, feedback, and issues in a proactive and solution-oriented manner
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Manage calls, emails, and administrative follow-up
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Process payments and ensure accurate cash handling
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Coordinate with housekeeping, maintenance, and other departments
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Ensure the front desk and lobby areas are well maintained at all times
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During night shifts: ensure safety procedures, reporting, and basic operational continuity
This position involves working independently during certain shifts and requires strong organizational skills.
Qualifications
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Previous experience in a customer-facing role (hospitality strongly preferred)
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Fluency in English and French or Dutch (both is a strong advantage)
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Strong communication and interpersonal skills
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Organized, detail-oriented, and able to multitask
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Comfortable working under pressure and handling guest issues independently
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Reliable and punctual with a professional mindset
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Familiarity with Opera Cloud is an asset
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Flexible to work shifts, including nights, weekends, and public holidays
Candidates must be eligible to work in Belgium.
Additional Information
What we offer
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A stable position within an international hotel group (Accor)
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Part of Belgian City & Coast Hotels (BCCH), a growing hotel operator in Belgium
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A dynamic and supportive team environment within a recently opened hotel
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Opportunities to develop skills across different aspects of hotel operations
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Attractive staff rates within Accor hotels worldwide and within the BCCH portfolio
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Meal vouchers
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Easy access location near Brussels Airport
Working conditions
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Shift-based schedule (early / late / night)
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Average working week in line with CP302 regulations
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Planning communicated in advance
