1 beste vacature voor de functie van customer service representative in werk van thuis (nieuwe medewerkers gezocht)

Technical Customer Support Agent
DigiFist —Werk van thuis
- Voltijds
- Thuiswerk
- Engels
- Projectmanagement
- ICT

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Have experience with customer service and contract management. Collaborate with sales representatives, customer success managers, and management to execute the…
€ 60.000 - € 82.500 per jaar
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Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer service representative in werk van thuis

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Technical Customer Support Agent

DigiFist
Werk van thuis

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Vacaturegegevens

Voltijds

Kwalificaties

Jira
Engels
E-commerce
Projectmanagement
ICT
Klantenondersteuning
Communicatieve vaardigheden

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What will you be doing? As a Technical Customer Support you play an important role and are the first point of contact for merchants worldwide. You are responsible for ensuring customer satisfaction and answering pre-sales and technical questions.

You handle the questions of our end users that come in via the Customer Support Portal. You do this via email and chat.
You investigate the problems, provide a solution if possible or forward the more complex questions to project managers or developers.
You will process frequently asked questions into clear procedures and manuals.
You analyze the feedback from our customers and translate this into actions for optimization and share this with the rest of the team.
You proactively contact the customers to inform them about new releases and updates.

Who are we looking for?

You are a crack at administration and get energy from helping people.
You have the necessary communication skills to communicate smoothly within the team and with customers.
You speak and write fluently in English. Additional languages are of course a bonus.
Ideally you have experience with IT and e-commerce. Knowledge of Shopify & customer support and project management tools (Zendesk, Jira and Asana) is a plus.

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customer service representative vacatures in werk van thuis

Technical Customer Support Agent

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Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer service representative in werk van thuis

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