20 beste vacatures voor de functie van customer specialist in malines (nieuwe medewerkers gezocht)

Conversational AI Specialist
Telenet —Mechelen
- Voltijds
- Hybride werken
- Engels
- Master
- Bachelor
Customer Service Specialist EMEA
Nipro Europe Group Companies —Mechelen
- Engels
- Microsoft Office
- Communicatieve vaardigheden
Customer Service Specialist EMEA
Nipro —Mechelen
- Hybride werken
- Engels
- Microsoft Office
- Communicatieve vaardigheden
Work Hard, Beach Harder: Dutch Tech Support Specialist - Relocate to Alicante
Next Job Abroad —Mechelen
- Tot € 2.094 per maand
- Voltijds
- Spaans
- Verkoopervaring
- Vergoeding onkosten zakenreis
Snel solliciteren
Customer Service & Logistics Specialist (Dutch speaker)
Campari Group —Brussel
- Microsoft Excel
- Klantenservice
- Engels
Compensation & Benefits Expert
Lineas —Brussel
- Vanaf € 5.000 per maand
- Voltijds
- Master
- Tankkaart
- Thuiswerkopties
Snel solliciteren
IP Operations Engineer – B2B
Telenet —Mechelen
- Voltijds
- Thuiswerk
- DevOps
- Engels
- Master
Accounts Payable Specialist (m/w/d)
PERNOD RICARD BELGIUM SA —Brussel
- Microsoft Excel
- ERP systemen
- Financiën
Snel solliciteren
Marketing AI Product Owner
Telenet —Mechelen
- Voltijds
- Hybride werken
- Engels
- Master
- Projectmanagement
Junior Controller France - Benelux
DiaSorin —Brussel
- Voltijds
- Thuiswerk
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Key Account Manager, Rheumatology & Gastro-enterology
Alfasigma Group —Mechelen
- Verkoopervaring
- Engels
- Master
Finance And Accounting Consultant (Outsourcing)
Deloitte —Zaventem
- Deeltijds
- ERP systemen
- Microsoft Office
- Master
Sales Service Specialist - Commercial & Financial
Nestlé —Brussel
- Deeltijds
- Microsoft Excel
- Microsoft Office
- Master
Provider Contracting Specialist - German & Dutch-speaking
The Cigna Group —Antwerpen
- Voltijds
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Gestionnaire de dossiers Life EB SME
AXA —Brussel
- Tweetalig
- Financiën
- Bachelor
Customer Success Specialist - English/French/Dutch (m/f/x)
Viamanta —Brussel
- Hybride werken
- Klantenservice
- Engels
- Agile
Snel solliciteren
3rd Level Technical Support Specialist
Dexis —Antwerpen
- € 47.100 - € 70.700 per jaar
- Computerwetenschappen
- Azure
- Informatica
Customer Care Specialist
Delhaize —Asse
- Voltijds
- Salesforce
- Engels
- Projectmanagement
- GSM-vergoeding
HR International Mobility Officer
Daikin Europe N.V. —Brussel
- Microsoft Excel
- Engels
- Microsoft Office
Customs Process Engineer/AI Engineer (Antwerp or Rotterdam)
Customs Support Group —Antwerpen
- Voltijds
- Hybride werken
- Computerwetenschappen
- Azure
- Informatica
11 dagen

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer specialist in malines

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Conversational AI Specialist

Telenet -
Mechelen

Nu solliciteren

Vacaturegegevens

Voltijds

Extralegale voordelen

Ecocheques
Bedrijfswagen
Elektronische maaltijdcheques
Hospitalisatieverzekering

Kwalificaties

Frans
Engels
Master
Bachelor
UX
Artificiële intelligentie
Nederlands

Volledige vacaturetekst

At Telenet, we’re transforming how customers engage with us. The Chat Platform, including our GenAI-powered Customer Assist chatbot , is becoming one of our most important service channels – smart, scalable, and increasingly AI-driven. As a Conversational AI Specialist within the Chat Platform team, you’ll work at the intersection of digital, AI, service design, and business transformation . If you want to build the future of our Chat Platform & Customer Assist - and influence how millions of customers interact with us - this is the role.

You will operate in a fast-moving context shaped by rapid AI advancements and shifting customer needs. Your role is to translate ambiguity into clear requirements and priorities, challenge assumptions, and drive tangible impact together with stakeholders – fully aligned with our values: Say what’s what, Your passion is contagious, We work better together, We are close, and We set things in motion.

As a Conversational AI Specialist , you shape the end-to-end chatbot experience of our GenAI-powered Customer Assist. You define how our chatbot sounds, behaves, and interacts, while designing and refining individual chatbot journeys (use cases) that deliver intuitive, effective, and on-brand customer experiences.

Your role as a Conversational AI Specialist

Define chatbot persona & experience: Set the chatbot’s tone of voice, personality, and core conversation principles in line with the brand.
Design conversational journeys & flows: Turn customer journeys and business needs into clear, GenAI-driven dialogue flows with effective prompts and fallbacks.
Guide user experience: Work with journey owners and digital teams to implement designs that balance creativity, usability, and technical feasibility.
Validate & test experiences: Test and validate conversational flows before and after development to ensure intuitive, high-quality interactions.
Monitor & continuously improve: Track performance, analyze interactions, and optimize the chatbot’s behavior and UX.
Align content & communication: Define content guidelines and collaborate with content and knowledge teams for consistent, chatbot-ready content.
Collaborate across teams: Partner with business, data/AI, and digital stakeholders to set boundaries, challenge assumptions, and meet user and business goals.

Your Profile as Our Conversational AI Specialist

You have a Bachelor’s or Master’s degree or equivalent experience, preferably as a Conversational AI Specialist
You have several years of relevant experience in conversational design, UX writing, digital channels, or customer experience .
Experience with (GenAI) chatbots and AI-driven solutions is a must.
You are fluent in English and French ; of English and Dutch
You are a creative yet structured thinker who combines strong customer empathy with a passion for digital and AI-driven experiences.
You understand how people communicate and know how to translate that into intuitive, effective conversational interactions .
You have strong UX, communication, and stakeholder collaboration skills ;

Our offer to you

At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we give trust but also expect commitment and impact. What you achieve truly matters.

In addition to a thirteenth-month salary and holiday pay, you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.

An overview of our benefits:

Mobility budget: compose your own mobility plan, you can opt for a company car or alternative mobility solutions
Meal vouchers and eco vouchers
Mobile phone, mobile subscription, laptop, and employee discounts
Collective bonus and individual bonus (aligned with your performance)
Hospitalization insurance (including an ambulatory plan) and group insurance
20 days of paid leave and 12 compensatory days off

We value your ongoing development, investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.

We also prefer working closely together. We believe strong teams form by frequent interactions and quick transitions. To facilitate a smooth onboarding and rapid integration for new employees, we expect you to be present in the office at least three days a week during the first six months. On other days, you can work remotely from home.

What happens after you apply?

Do you see a match with our position? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process .

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customer specialist vacatures in malines

Conversational AI Specialist

Customer Service Specialist EMEA

Customer Service Specialist EMEA

Work Hard, Beach Harder: Dutch Tech Support Specialist - Relocate to Alicante

Customer Service & Logistics Specialist (Dutch speaker)

Compensation & Benefits Expert

IP Operations Engineer – B2B

Accounts Payable Specialist (m/w/d)

Marketing AI Product Owner

Junior Controller France - Benelux

Key Account Manager, Rheumatology & Gastro-enterology

Finance And Accounting Consultant (Outsourcing)

Sales Service Specialist - Commercial & Financial

Provider Contracting Specialist - German & Dutch-speaking

Gestionnaire de dossiers Life EB SME

Customer Success Specialist - English/French/Dutch (m/f/x)

3rd Level Technical Support Specialist

Customer Care Specialist

HR International Mobility Officer

Customs Process Engineer/AI Engineer (Antwerp or Rotterdam)

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer specialist in malines

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