About Corilus
Corilus is the leading provider of digital solutions for healthcare professionals in Belgium, with over 30 years of experience building software for doctors, pharmacists, nurses, and care coordinators. Today, we serve more than 70,000 healthcare professionals.
We are now at an inflection point. Following the acquisition of Sofia Développement in France and backed by PSG and Rivean Capital, we are consolidating our portfolio into a unified, AI-native platform that will redefine clinical software across Belgium and France.
We are looking for builders — people who see the gap between what healthcare software is today and what it could be, and who want to close it.
About the Role
As our Service Operations Coordinator, you are the vital operational "glue" within our Service Operations department. You will act as the central bridge between Purchasing, Supplier Management, Hardware Specialists, and our Service Operations Engineers.
You will join a close-knit team of 4 experienced Service Operations Coordinators, each bringing their own area of expertise — some more focused on planning, others on purchasing or customer onboarding. You won't be doing this alone. The team works collaboratively, supports each other, and shares the workload. Within this team, your primary focus will be on warehouse coordination and logistics, while also contributing to the broader coordination tasks alongside your colleagues.
Key Responsibilities
1. Warehouse & Stock Management (Primary Focus)
Multi-Site Ownership: Take full ownership of our hardware inventory across three locations (Gembloux, Gent, and Houthalen). While physically based in Gembloux, you will digitally track and physically organize stock levels for all sites to ensure critical equipment is always available.
Logistics Flow: Receive incoming shipments, organize the warehouse, pick and pack orders, and ensure hardware is dispatched to the right Service Operations Engineers or customers exactly on time.
2. Planning & Dispatching
Optimize Field Operations: Organize, schedule, and follow up on the daily planning of Service Operations Engineers, ensuring strict compliance with SLAs.
Coordinate Installations: Schedule customer hardware/software installations and software trainings, seamlessly aligning Service Operations Engineer availability with device delivery timelines.
Clear Communication: Communicate assignments clearly to Service Operations Engineers to ensure timely, cost-efficient, and high-quality execution in the field.
3. Procurement & Supplier Management
Strategic Sourcing: Source, negotiate, and procure hardware components and technical materials under competitive conditions.
Vendor Management: Maintain strong supplier relationships, evaluate performance, and negotiate prices, lead times, and supplier agreements to support operational continuity.
Cross-Department Alignment: Coordinate closely with Sales and Planning teams to accurately forecast and meet upcoming material needs.
4. Staging, Onboarding & RMA Oversight
Orchestrate Staging: Our workstation and laptop staging is handled by an external partner, keeping this process lean and efficient. Internally, your role is limited to coordinating the staging of peripherals, ensuring they are plug-and-play ready for our Service Operations Engineers before each installation.
Digital Onboarding: Handle the initial administration for new clients, including creating customer tenants and setting up user accounts.
RMA & Returns: Oversee the Return Merchandise Authorization (RMA) flow from start to finish, coordinating with Service Operations Engineers and external suppliers to process defective gear efficiently.
Profile: This is how you impress us
Logistics & Planning Expert: You have experience in warehouse operations, internal logistics, supply chain, or operational planning. You excel at structuring both your own work and that of others.
Hands-on yet Strategic: You enjoy a dynamic role. You are a strong coordinator who manages the big picture and delegates effectively, but you aren't afraid to roll up your sleeves to organize shelves or help the team when needed.
Team Player: You thrive in a collaborative environment where colleagues rely on each other's strengths. You are comfortable both taking ownership of your domain and jumping in to support others where needed.
Analytical & Calm Under Pressure: Problem-solving comes naturally to you. You maintain structural and digital discipline (ERP systems) even when managing multiple tight deadlines simultaneously.
Tech-Savvy: You possess an affinity for IT. You don't need to be a System Engineer, but you understand hardware basics (PCs, screens, printers) and feel comfortable managing user tenants and digital accounts.
Communicative Hub: Communication is your middle name. You combine clarity with empathy and active listening to smoothly align internal business teams, Service Operations Engineers, and external suppliers.
Language Skills: Fluent in French with solid, professional proficiency in English.
What We Offer
A challenging, high-impact role in a socially relevant sector with a rich mix of logistics, project planning, and specialist support.
Continuous training opportunities and room to further develop your expertise, including deep-dives into medical IT environments.
A warm, collaborative team where knowledge sharing and a collegial atmosphere are central.
An attractive salary package aligned with your experience, complemented by excellent extra-legal benefits including:
Company car and fuel/charging card
Hospitalization & Group insurance
Additional ambulatory care insurance
