We are seeking Dutch-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat.
Your tasks include handling customer contacts covering:
Roadside Assistance (RSA)
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24/7 breakdown support following strict safety guidelines
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Recovery assistance for vehicles to dealerships
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B2B & B2C customer support
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Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.)
Connected Mobility Services (CMS)
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Support for Mercedes Me App and digital services
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Account login, activation/deactivation of digital services
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Service purchases, online appointment booking, vehicle monitoring
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Inform customers about features included in service packages
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Basic troubleshooting; complex issues escalated to Backdesk
Customer Service (CS)
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Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation
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Provide support to demanding luxury clients, often in sensitive situations
Requirements
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Dutch: C1 (mandatory)
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English: B2 (for training & operations)
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Strong communication and customer service skills
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Advanced problem-solving and multitasking abilities
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Comfortable with PC apps, mobile platforms (Android/iOS), and basic network setups
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Driver’s license: a plus
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Previous experience in customer service or technical support: preferred but not required
Benefits
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Flexible work options: Remote anywhere in Greece
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Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance
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Competitive monthly salary plus two extra annual payments
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Paid training and onboarding program
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Health insurance and additional perks
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International work environment with colleagues across Europe
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Free online Greek language courses
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Modern offices in Athens with comfortable break areas
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Career development opportunities and internal mobility
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Social events and team initiatives
Life in Greece
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Greece offers sunshine most of the year, amazing food, rich culture, and easy access to islands for weekend trips. Whether you choose Athens, a coastal town, or an island, you’ll enjoy an affordable Mediterranean lifestyle and a welcoming international community.
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Ready to start your Dutch-speaking customer care career in Greece?
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Apply today and join our international streaming support team!
