20 beste vacatures voor de functie van customer operations in brussels, bru (nieuwe medewerkers gezocht)

Nespresso Call Center Outsourcing Manger
Nespresso —Brussel
- Voltijds
- Engels
- Artificiële intelligentie
- Onderhandelen
Order Execution and Logistics Coordinator (F/M/X)
Solvay —Brussel
- € 3.600 - € 4.600 per maand
- Deeltijds
- Hybride werken
- Microsoft Office
- Analytisch vermogen
- Bachelor
- Taalopleiding voorzien
- Levensverzekering
Team Manager Customer Operations Office
Telenet —Mechelen
- Voltijds
- Thuiswerk
- Master
- Managementervaring
8 dagen
Customer Service & Sales Support Officer
JCDecaux —Asse
- Hybride werken
- Microsoft Excel
- Engels
- Microsoft Office
7 dagen
Business Support Officer
Sopra Steria —Brussel
- Voltijds
- Microsoft Office
- Bachelor
Snel solliciteren
Enterprise Account Executive – Healthcare Logistics & Freight Forwarding
UPS —Machelen
- € 4.900 per maand
- Voltijds
- Bachelor
- Onderhandelen
Technical Support & Installation Technician
Monni —Zaventem
- Voltijds
- Hybride werken
- POS
- ICT
- Retailmanagement
Snel solliciteren
Customer Success Manager
D'Ieteren —Brussel
- Management
- Engels
- Projectmanagement
12 dagen
KYC Officer
Sopra Steria —Brussel
- Voltijds
- Engels
- Microsoft Office
Snel solliciteren
Team Manager - Client Services
Louis Vuitton —Brussel
- Weekendbeschikbaarheid
- Spaans
- Microsoft Excel
- Klantenservice
- Levensverzekering
9 dagen
Operations & Customer Success Manager - Fintech
Shiperise —Brussel
- € 2.000 - € 5.000 per maand
- Deeltijds
- Hybride werken
- Microsoft Excel
- ERP systemen
- Stage
Snel solliciteren
7 dagen
Customer Care Operator
Verisure NV —Brussel
- Voltijds
- Microsoft Excel
- Communicatieve vaardigheden
- Pensioensparen
Snel solliciteren
Flight Information Service Officer (FISO)
skeyes —Steenokkerzeel
- Weekendbeschikbaarheid
- Microsoft Office
- Bachelor
Administrative Operations Officer
eCarsTrade —Sint-Amands
- Tankkaart
Host / Hostess — AKAI Restaurant Lounge Club
Akai Brussels Restaurant Lounge Club SRL —Brussel
- € 15,29 per uur
- Deeltijds
- Engels
- Receptie
- Ter plaatse
Snel solliciteren
4 dagen
Planning Officer (F/M/X)
Socomec Group —Jette
- Voltijds
- Klantenservice
- ERP systemen
- Microsoft Office
Warehouse Office Agent
Expeditors —Machelen
- Weekendbeschikbaarheid
- Engels
- Microsoft Office
- Administratieve ervaring
Snel solliciteren
Belgium : Operations Officer - Freelance (REF18)
Trusted Advisors —Brussel
- Microsoft Office
- Master
- Bachelor
Customer Support Officer
Keytrade Bank —Brussel
- Bachelor
- Communicatieve vaardigheden
1 dag
DiscoverEU Travel & Registration Assistant
MCI Group —Brussel
- Voltijds
- Spaans
- ICT
- Ter plaatse

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Nespresso Call Center Outsourcing Manger

Nespresso -
Brussel

Nu solliciteren

Vacaturegegevens

Voltijds

Kwalificaties

Frans
Engels
Portugees
Artificiële intelligentie
Nederlands
Onderhandelen

Volledige vacaturetekst

Nespresso Call Center Outsourcing Manger

Position overview

Business: Nespresso
Contract Type: Permanent
Start Date: ASAP

Position Summary

Every interaction with a Nespresso customers matters. Behind every great customer experience is a network of people, processes and partners working together seamlessly. As Outsourcing Manager, you will be at the center of it all, building strong partnerships, influencing without direct authority and driving continuous improvement. Your mission is to ensure our outsourced customer service operations consistently deliver the premium experience that defines Nespresso.

A day in the life of a Nespresso Call Center Outsourcing Manger

lead relationships with outsourced customer service partners to ensure operational excellence and a premium customer experience;
define, monitor and improve KPIs related to service levels and productivity, whilst also overlooking quality and customer satisfaction;
identify improvement opportunities and drive corrective action plans with internal and external stakeholders;
act as the key interface between Nespresso and outsourcing partner(s), ensuring alignment and collaboration;
support the implementation of operational projects and service enhancements ;
Coordinate effective knowledge transfer, training and adherence to Nespresso processes;
monitor compliance with Nespresso standards, policies and contractual requirements;
manage outsourcing budgets, forecasts and cost-efficiency initiatives, while providing performance insights to leadership.

As a Nespresso Call Center Outsourcing Manager you report to the CRC Manager and are part of the Customer Relationship Centre (CRC) team of Nespresso BELUX.

What will make you successful

at least 2 years of experience at Team Leader level in a Customer Relationship Centre (CRC), contact center or customer oriented environment, with knowledge of operational performance, productivity and quality drivers;

and/or experience managing outsourcing partners or external service providers, including governance, budget oversight, contract and relationship management;
ability to assess, interpret and challenge performance through KPIs, dashboards and customer service metrics;
proven stakeholder management and cross-functional collaboration skills in a complex environment;
strong influencing and negotiation skills, with the ability to drive results without direct authority;
proactive, hands-on mindset with a focus on continuous improvement, problem-solving and change management;
fluency in English is required; French and/or Dutch are a strong asset, while Portuguese is a plus;
interest in AI and digital innovation, leveraging data and technology to improve customer service operations and decision-making is an advantage.

What we offer

a full-time position;
hybrid working arrangements with flexibility between office and home working;
opportunity for occasional business travel to Portugal;
an attractive compensation and benefits package;
an international role with high visibility across markets and functions;
exposure to customer experience transformation and continuous improvement initiatives;
excellent development opportunities within Nespresso and Nestlé;
a collaborative and supportive culture focused on innovation and continuous improvement;
the opportunity to contribute to one of the world's most recognized premium brands.

Respect is at the heart of Nestlé's culture, of which room for differences is an important part. Differences between people who buy our products and in our workplace. We believe it is important that everyone feels welcome and safe at Nestlé, regardless your gender, religion, cultural background, age, disability or who you love. We are convinced that diversity leads to more creativity and innovation and moves our organization forward. That is why we actively work to create a culture and leadership that offers equal opportunities for all!

Any questions?

Our recruiters would be glad to answer any pending questions. Feel free to send your questions to [email protected].

Applying for the role of a Nespresso Call Center Outsourcing Manager ?

Great! If you see a match with the description as described above we would gladly receive your cv and motivation. You can upload these via the link.

We use an Artificial Intelligence (AI) Tool to schedule interviews with our candidates. So keep an eye on your email for the interview invitation! When registering your application, you will be asked if we may send you whatsapp messages; if you answer 'yes' to this, you will receive communication via whatsapp in addition to messages via email. Communication through our AI tool is in English, but our recruiters speak both English and Dutch or French.

Interim CV’s will not be processed.

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Verfijn je zoekopdracht

customer operations vacatures in brussels, bru

Nespresso Call Center Outsourcing Manger

Order Execution and Logistics Coordinator (F/M/X)

Team Manager Customer Operations Office

Customer Service & Sales Support Officer

Business Support Officer

Enterprise Account Executive – Healthcare Logistics & Freight Forwarding

Technical Support & Installation Technician

Customer Success Manager

KYC Officer

Team Manager - Client Services

Operations & Customer Success Manager - Fintech

Customer Care Operator

Flight Information Service Officer (FISO)

Administrative Operations Officer

Host / Hostess — AKAI Restaurant Lounge Club

Planning Officer (F/M/X)

Warehouse Office Agent

Belgium : Operations Officer - Freelance (REF18)

Customer Support Officer

DiscoverEU Travel & Registration Assistant

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer operations in brussels, bru

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