20 beste vacatures voor de functie van b2b support in vlaams gewest (nieuwe medewerkers gezocht)

Customer Service Coordinator
Upway —Mechelen
- € 38.000 - € 42.000 per jaar
- Voltijds
- Klantenservice
- Analytisch vermogen
- Projectmanagement
Snel solliciteren
2 dagen
Team Manager B2B Support
Eneco eMobility —Mechelen
- € 3.790 - € 5.414 per maand
- Voltijds
- Hybride werken
- Engels
- Leidinggevende ervaring
- Bachelor
Snel solliciteren
B2B Support
Kinepolis België —Gent
- Voltijds
- Microsoft Office
- Bachelor
Snel solliciteren
14 dagen
B2B Promotion Assistant
Delhaize —Asse
- Voltijds
- Thuiswerk
- Microsoft Excel
- Engels
- Bachelor
Customer Service Representative BeNeLux
Avery Dennison —Turnhout
- € 38.150 - € 61.040 per jaar
- Voltijds
- Verkoopervaring
- Klantenservice
Snel solliciteren
10 dagen
Portfolio Support Officer
ceusters —Antwerpen
- Tweetalig
- Bachelor
Part time Brand & Operations Support
LOLO Ballerina —Sint-Martens-Latem
- Deeltijds
- Engels
- Ter plaatse
Snel solliciteren
10 dagen
Solution Architect - B2B, Finance, Corporate Development
Telenet —Mechelen
- Voltijds
- Hybride werken
- Engels
- Master
- Bachelor
Technical Support Specialist - EV & Energy Solutions BE
Smappee —Harelbeke
- Voltijds
- Hybride werken
- Bachelor
- Communicatieve vaardigheden
Snel solliciteren
11 dagen
Customer & Sales Support Officer
Headit —Boom
- Engels
IP Operations Engineer – B2B
Telenet —Mechelen
- Voltijds
- Thuiswerk
- DevOps
- Engels
- Master
13 uur
Account Executive
Silverfin —Gent
- € 71.400 - € 96.600 per jaar
- Verkoopervaring
- Bedrijfsontwikkeling
- Artificiële intelligentie
14 dagen
Business Consultant
Telenet —Mechelen
- Voltijds
- Klantenservice
- Salesforce
- ERP systemen
Consultant Sustainability
Bopro —Gent
- € 3.500 - € 42.500 per maand
- Communicatieve vaardigheden
Team Lead Logistics
OPENLANE Europe —Tienen
- Engels
- Bachelor
- Onderhandelen
Snel solliciteren
Product Engineer
TechWolf BV —Gent
- Voltijds
- Hybride werken
- Bachelor
- API's
- Artificiële intelligentie
Snel solliciteren
Sales & Account Executive | Belgium
Saga —Antwerpen
- € 45.000 - € 55.000 per jaar
- Voltijds
- Thuiswerk
- CRM-systemen
- Verkoopervaring
- Salesforce
Business development professional West-Vlaanderen
Hasco NV —Tielt
- Voltijds
- Verkoopervaring
- Bachelor
- Communicatieve vaardigheden
Snel solliciteren
Marketing & Sales Support Specialist
Magics Technologies —Geel
- Deeltijds
- Microsoft Powerpoint
- Verkoopervaring
- Schrijfvaardigheden
Engagement Manager
Virya Energy N.V. —Halle
- Voltijds
- Hybride werken
- Financiën
- Master
- Projectmanagement
Snel solliciteren

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van b2b support in vlaams gewest

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Customer Service Coordinator

Upway -
Mechelen

Snel solliciteren

Vacaturegegevens

Voltijds
€ 38.000 - € 42.000 per jaar
2 dagen geleden

Kwalificaties

Frans
Klantenservice
Analytisch vermogen
Projectmanagement
Nederlands

Volledige vacaturetekst

At Upway, we are on a mission to make electric mobility accessible to everyone by giving e-bikes a second life. As we rapidly expand our footprint in the BNL region (Belgium, Netherlands, Danemark), providing an outstanding, seamless experience for our riders and partners is paramount.

As our Customer Service Coordinator BNL, you will be the cornerstone of our support operations. You will manage, mentor, and scale a dedicated team of 7 to 12 customer service agents, transitioning our operations from a fast-growing startup setup into a highly structured, high-performing department.

Based in our Mechelen hub, you will report directly to the Regional Ops BNL and play a key role in stabilizing our operations, driving CSAT, and managing critical relationships with our B2B leasing partners.

Team Leadership & Performance: Manage, coach, and support a team of 7 to 12 customer service agents. Set clear goals, optimize daily schedules, and foster a culture of accountability and continuous improvement.

SLA & Quality Ownership: Monitor daily ticketing queues on Gorgias to ensure our response time stays strictly under 24 hours while maintaining a top-tier CSAT score (> 4.5).

Process Optimization (SOPs): Identify operational bottlenecks and turn them into clear, scalable, and documented workflows. Build efficient internal guidelines to handle complex e-commerce inquiries and technical warranties.

Partner & Escalation Management: Act as the main point of contact for complex tickets and high-value corporate partners (such as bike leasing companies). Resolve high-priority complaints with empathy, commercial acumen, and efficiency.

Tools & Analytics: Leverage Shopify and Gorgias data to track team performance, identify recurring customer pain points, and provide actionable feedback to the operations and workshop teams.

Experience: 2 to 3 years of proven experience as a Customer Service Team Lead, Supervisor, or Senior Agent, preferably within a fast-paced e-commerce or startup environment.

Languages: Native or completely fluent in Dutch, with professional proficiency in English. French is a strong plus.

Tech-savvy: Highly proficient with modern ticketing tools (Gorgias or Zendesk) and e-commerce platforms (Shopify). Setting up macros and automation rules does not scare you.

Mindset: A natural problem-solver with strong organizational skills. You are data-driven, comfortable with KPIs, but you never lose your human touch and empathy when dealing with people—be it your team or an unhappy customer.

Work Style: You thrive in a dynamic environment, you are hands-on when needed, but your ultimate goal is to build sustainable, scalable structures.

Impact: You are directly contributing to the decarbonization of mobility by giving thousands of e-bikes a second life.
Autonomy: You are the owner of your team and region. We give you the tools, but you build the strategy.
Growth: Join a Series C scale-up backed by top-tier investors (Sequoia, Exor) during our hyper-growth phase in Europe.

Pay: €38.000,00 - €42.000,00 per year

Work Location: In person

Snel solliciteren

Verfijn je zoekopdracht

b2b support vacatures in vlaams gewest

Customer Service Coordinator

Team Manager B2B Support

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B2B Promotion Assistant

Customer Service Representative BeNeLux

Portfolio Support Officer

Part time Brand & Operations Support

Solution Architect - B2B, Finance, Corporate Development

Technical Support Specialist - EV & Energy Solutions BE

Customer & Sales Support Officer

IP Operations Engineer – B2B

Account Executive

Business Consultant

Consultant Sustainability

Team Lead Logistics

Product Engineer

Sales & Account Executive | Belgium

Business development professional West-Vlaanderen

Marketing & Sales Support Specialist

Engagement Manager

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van b2b support in vlaams gewest

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