2 Beste vacatures voor de functie van desktop support (nieuwe medewerkers gezocht)

Level 2 Service Desk Engineer
Prodata Systems —België
- Voltijds
- Windows
- Microsoft Office
- Ter plaatse
Senior Software Engineer, Windows/Desktop Applications - Ghent, Belgium
Speechify —Gent
- € 30.000 - € 100.000 per jaar
- Thuiswerk
- Doctoraat
- Windows
- C++
1 uur

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Ik wil de nieuwste vacature-alerts ontvangen voor de functie van desktop support

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Level 2 Service Desk Engineer

Prodata Systems
België

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Vacaturegegevens

Voltijds

Kwalificaties

Microsoft Windows Server
Frans
Windows
Microsoft Office
IT-support
Active Directory

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JOB SUMMARY

You will be part of our Service Desk team as a Level 2 Service Desk Engineer to provide excellent customer services and resolve technical issues. A problem-solving attitude is an essential skill to perform well in this position. You will work as part of the internal team which is based at Zaventem or at customers located around Belgium. Your main focus will be the customer satisfaction.

JOB DESCRIPTION

Provide telephone support answering, logging and prioritizing Service Desk tickets to ensure that the service level targets are met

Resolving 1st and 2nd line technical issues over the telephone, via email, via live chat, or on site, in a friendly and professional manner

Follow up of the Services Requests, Incidents and Problems reported by our customers by email, telephone or Internet

Insure an adapted communication to the customer in case of minor or major incidents and a permanent feedback until the full resolution

Escalate tickets to the Infrastructure team or third parties such as external support or maintenance companies, as appropriate, to ensure the timely resolution of calls

Complete daily, weekly, monthly, quarterly and ad hoc administrative tasks to ensure the Service Desk runs efficiently

Resolving desktop/laptop/printer/application/hardware issues and basic network/server troubleshooting

Carry out day-to-day administration of the Windows infrastructure and resolve technical problems as appropriate

Working on specific IT projects for customers e.g. completing small customer projects, involvement in larger projects, onboarding new customers/transitions

KNOWLEDGE, SKILLS AND EXPERIENCE

You have 3 years’ experience in an IT support role

You have experience working with a ticketing system

You are customer-service oriented with a problem-solving attitude

You are able to adapt, you enjoy working as part of a team and you have obvious relational skills

You are proactive, independent, accurate and have good problem resolution skills

You have good verbal and written communications skills in Dutch, French and English

You have a good expertise with the technologies related to Digital Workplace ( Microsoft Windows, Microsoft Office applications, PC’s, smartphones, Unified Communication, … )

You have a knowledge of Active Directory, Microsoft Windows Server and networking

You have some experience with hardware diagnostic and repair

Nice to have:
You have ITIL recognized professional qualifications and certifications

You have certifications related to technical support

EMPLOYMENT TYPE

Full-time

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desktop support vacatures

Level 2 Service Desk Engineer

Senior Software Engineer, Windows/Desktop Applications - Ghent, Belgium

More jobs to discover

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van desktop support

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