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IT Support Engineer (Junior)

Inspired -
Brussel

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Vacaturegegevens

Vaste Jobs | Voltijds

Kwalificaties

Computerwetenschappen
TCP
Informatica
Windows
Bachelor
IT-support
DNS
Personeelswerving
Beheer van mobiele toestellen
MacOS
ICT
TCP/IP
Cybersecurity

Volledige vacaturetekst

Location:

Brussels, BE

Date: 13 Jul 2026

Application closing date: 15/08/2026

Inspired Education is the leading global group of premium schools, with a portfolio of 126 premium private schools in 28 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from Kindergarten to Year 13.

Founded in 2013 by Nadim M. Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio. In 2023, Inspired was recognised by Beauhurst as one of the UK's top 10 highest-value private companies.

ROLE SUMMARY:

St John's International School is looking for a Junior IT Support Technician provides first-line technical support to students, faculty, and staff in a dynamic international school environment. The role ensures the smooth operation of IT systems and supports teaching and learning by maintaining reliable access to technology, troubleshooting issues, and assisting with the deployment and maintenance of school IT resources.

Key Focus Areas:

First-Line Support Excellence: Ensure timely and effective resolution of day-to-day IT issues for students, staff, and faculty. Focus on responsiveness, clear communication, and minimizing disruption to teaching and learning.
Classroom & Learning Technology Support: Maintain and support classroom technology (interactive boards, AV equipment, student devices) to ensure a seamless teaching experience. Be proactive in resolving issues before they impact lessons.
Device Lifecycle Management: Support the full lifecycle of IT equipment, including preparation, deployment, maintenance, and collection of student and staff devices within a 1:1 environment.
Educational Systems Support: Provide reliable user support for key school platforms such as iSams, APSchool, and ManageBac. Assist users with access, basic troubleshooting, and day-to-day use of these systems.
Network & Connectivity Support: Assist in maintaining stable and secure network access across the campus, including Wi-Fi environments based on Cisco Meraki, working in coordination with external partners when needed.

KEY RESPONSIBILITIES:

1. User Support

Provide first-line technical support via helpdesk and ticketing software, email, and in-person assistance
Troubleshoot hardware, software, and connectivity issues
Support classroom technology including projectors, interactive displays, and AV equipment
Assist students and staff with login issues, device access, and educational platforms

2. Device & Asset Management

Prepare, configure, and deploy laptops, tablets, and desktops
Support and maintain student and staff device programs (1:1 environment)
Perform routine maintenance, updates, and basic repairs
Maintain accurate IT inventory and asset tracking

3. Systems Support

Provide user support for key school systems, including:
- iSams (Student Information System)
- APSchool (administrative and scheduling platform)
- ManageBac (IB learning platform)
Assist with account creation, permissions, and basic troubleshooting within these systems
Support cloud platforms such as Google Workspace and/or Microsoft 365

4. Network & Infrastructure Support

Provide basic support for the school’s network infrastructure (Wi-Fi and LAN)
Work with solutions based on Cisco Meraki (basic knowledge required), with escalation and support from external partners where needed
Assist in monitoring connectivity issues and reporting incidents

5. IT Operations & Projects

Support onboarding and offboarding processes (accounts, access rights, device allocation)
Assist in implementing IT projects and system improvements
Ensure compliance with school IT policies, cybersecurity practices, and data protection standards

6. Customer Service & Communication

Deliver professional, friendly, and patient IT support in a multicultural environment
Communicate technical concepts clearly to non-technical users
Maintain a responsive and service-oriented approach

Tools & Systems: iSams, SOCS, APSCHOOL, Microsoft 365, Halo (Ticketing Software), PaperCut (Printing Software), AirTable IT Manager (Inspired), and internal reporting tools.

THE IDEAL CANDIDATE WILL HAVE:

Qualifications & Experience:

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
0–2 years of experience in an IT support or helpdesk role
Basic knowledge of:
- Windows and macOS environments
- Mobile Device Management (MDM)
- Networking fundamentals (Wi-Fi, TCP/IP, DNS)
Exposure to Cisco Meraki environments is an advantage (basic level, with external support)
Experience with educational systems (iSams, APSchool, ManageBac) is a strong asset

Skills & Competencies:

Strong troubleshooting and problem-solving skills
Good communication skills in English (additional languages are a plus in an international school setting)
Customer-focused ‘Hospitality’ mindset with a proactive attitude
Ability to prioritize tasks and manage multiple requests
Team player with willingness to learn and grow

SAFEGUARDING STATEMENT:

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.

Visit our careers site for more information; https://jobs.inspirededu.com

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ROLE SUMMARY:

KEY RESPONSIBILITIES:

THE IDEAL CANDIDATE WILL HAVE:

SAFEGUARDING STATEMENT:

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