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Client Advisor

IPG Mediabrands -
België

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Location: Belgium

Agency: Initiative - Belgium

Ref#: 20536

Type of Contract: Regular

At Initiative, we are looking for a rockstar Client Advisor with digital and 360 media expertise.

The main mission is to ensure business continuity and growth in business of our clients by an experienced Client Advisor. Most importantly, we are looking for a true teamplayer who manages the end to end responsibility of the daily digital business of a client portfolio through existing & new technologies. If you are one, please continue the reading to check the full offer.

What are the responsibilities?

ACCOUNT MANAGEMENT

Be the extended business partner of the clients
Understand client business and its yearly objectives at business, marketing, communication and media level
Detect clients’ needs regarding any communication issue and broader, and anticipate to it
Build long lasting relationship with marketing/media executives on client side and all key decision makers at the client
Maintain appropriate responsive working relationship with client as well as with appropriate staff at client agencies and vendors
Advise client about any communication and consulting opportunities and support where possible
Be proactive regarding new trends and any relevant propositions for the client
Ensure & follow up of client satisfaction (NPS based)
Be accessible for any question of the client
Manage and compensate mistakes if they arise, mitigate risks

360° MEDIA EXPERTISE

Listen to the clients’ needs and expectations and translate briefings into concrete and realistic solutions
Work closely with your direct manager and Tactical Planner (and designated experts) to design strategic and tactical performance plans
Present media plans and offers to the client
Ensure and interpret research data, media/marketing information and competitive reports
Ensure and present information and results regarding campaigns for the client
Use all planning tools according to the regional/national guidelines
Brief and attend briefings for diversified services
Follow up of performance and adjust if necessary together with clients

BUDGET MANAGEMENT

Monitor the client budgets during the execution of the plan
Work closely with Kinesso & Magna -our the expertise departments- to ensure correct planning
Monitor client billing and resolve any related issues

Are you the one?

Experienced in digital services, profound understanding of digital expertise
Pro-active, initiative taking person: think, propose & do
Orchestrating, coordinating, troubleshooting and problem solving attitude
High quality standards
Empathic qualities: knows how to deal with a variety of people under stress
NL, FR, ENG
Outstanding communication and interpersonal skills
An excellent client service approach and ability to multitask with great attention to detail.
Priority establisher and multiple projects to completion manager under tight deadlines.
Stress resistant and great planning and organizing skills.
Curious, the willingness to learn and a healthy appetite to expand knowledge.
Positive mindset and team attitude.
Performance / KPI driven mindset
Team player, loves working with internal and external stakeholders

We are the world’s fastest growing media agency built upon the strongest strategic capability of any agency in the market. Off the back of winning 2022 B&T Media Agency of the Year, MFA Talent & Culture, B&T Women in Media Employer & Industry Leader, Mumbrella Industry Leader, MFA NGen & UnLtd Hall of Good awards, there has never been a better time to join Initiative. Our internal culture is second to none, and the work our teams create reflect the energy, passion and intelligence that goes into bringing them to market.

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advisors nl vacatures

Client Advisor

Health & Safety Advisor Niv1

Advisor Veiligheidsbouwstenen - Vlaamse Overheid - NL

Senior GRC Consultant

Trusted Advisor – Business Development Manager

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Ik wil de nieuwste vacature-alerts ontvangen voor de functie van advisors nl

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