About NCR VOYIX
Technical Consultant – NCR Voyix Professional Services Retail Solutions
Location: Brussels area
Work area: Benelux Area (Primarily Belgium). Onsite with the customer 3 days a week
About NCR Voyix
At NCR Voyix, we are committed to driving innovation, simplifying customer experiences and ensuring growth for our clients. For nearly 140 years, we have been the global leader in consumer technologies, transforming digital commerce experiences across retail and restaurants. Our legacy of success and commitment to innovation empowers us to deliver platform-led technology and best-in-class services for our customers. We enable businesses to meet their goals, whether improving efficiency or building differentiated customer experiences.
From cutting-edge software to on-the-ground services, we exist to help businesses of any size turn everyday interactions into meaningful moments. NCR Voyix is headquartered in Atlanta, Georgia with approximately 15,000 employees in 35 countries.
Position Summary
In addition to having experience as a Business Analyst or Customer Product Owner, you have a technical background in IT and a strong grasp of the needs and preferences of retail customers.
You have experience in building lab environments, and deploying and troubleshooting software. You have a good general IT knowledge, and enjoy building, testing and troubleshooting IT systems
Possessing a minimum of 10 years of demonstrated market experience and adeptness in managing stakeholders, you excel in establishing clear expectations and effectively navigating operational work environments.
Key Areas of Responsibilities
Deployment and Technical troubleshooting
o Experience with deploying, testing and troubleshooting software
o Building and testing retail lab environments, and technical troubleshooting in these environments
o Creating and reviewing configuration files – ideally JSON
o Experience with and working on agile projects.
o Ability to assist PM with sprint planning where required.
o Delivery of new software versions to the customer, including configuration changes examples and backward compatibly changes in case needed.
o Assure that all correct components have been installed and that basic sanity tests are run.
o Validate with sanity and integration test new functions developed against approved requirements.
o Utilise analytical skills, problem-solving capabilities, and in-depth solution knowledge to conduct readiness for deployment evaluations.
o Integration support of various NCR Voyix products into a customer solution.
o Identify defects in the solution, and log and track them in our issue tracking tool
o Analyse defects and provide diagnosis against original requirements.
o Help develop testing requirements and plans to validate application changes and supporting business processes.
o Train internal and external QA teams on what the functionality of developments is intended to achieve.
o Provision of technical project support on customer sites, up to customer project acceptance.
o Work closely with developers, QA teams, and customers for deeper analysis as required.
o Customer focal point, understand customer business and technical solution & environment
o Gather customer requirements on new features/changes proposed for POS and Self-Checkout systems.
o Draft epics in consumable format for all stakeholders with acceptance criteria.
o Propose design ideas, based on existing solutions to identify any potential adverse impacts.
o Identify gaps and use previous retail and IT knowledge to analyze a range of options.
o Facilitate meetings/workshops to evaluate paths, keeping the colleague and shopper experience at the heart of what we do.
o Write Epics and/or user stories intended for a broad audience, achieving the balance between technical and non-technical information and other ad-hoc documentation to assist the customer in understanding the solution.
o Own solution design sessions, working closely with development to achieve aims, whilst adhering to the roadmap.
o Cross functional working to pull the solution together ensuring end-to-end thinking and achieving project timelines.
o Reaching across multiple accounts for best practice and building rapport with Business Analyst team.
o Flexibility to react to fast changing customer requirements from original definition.
o Staying abreast of the internal product roadmap and releases to assess suitability for the customer.
o Run customer showcases, to update progress of developments and demonstrate functionality is achieving what was set out in solution design.
o Feed into wider reporting suite going up to programme level. Weekly status.
o Point of reference for daily stand ups/defect calls.
o Maintain client relationships to ensure high customer satisfaction.
o Incorporating work with colleagues in different time zones.
Job Skills & Qualifications
BS or MS degree in a business discipline or equivalent experience in an IT-related field.- Experience with deploying, testing and troubleshooting software and IT systems
- Experience with software lifecycle, from eliciting original customer requirements, all the way through to go live in production and aftercare analysis. Ability to communicate effectively across various functional and multicultural groups in a complex, global environment.
- Ability to work effectively as part of a team, while often working independently and with little direct supervision to accomplish goals.
- Ability to recognize high-level opportunities for improvement and change.
- Ability to assimilate and apply new job-related information in a timely manner.
- Desirable: Hands on experience with Linux operating systems
- Desirable: Experience working with issue management tools such as Jira.
- Desirable: Experience with technology in retail environments
Selection Criteria/Qualifications
- Experience working on customer-facing projects.
- Experience working in an agile project environment.
- Experience working in retail and/or professional services.
Language skills: Native Flemish and French and Fluent English
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
