What truly sets Expeditors apart is our people. We are committed to attracting, developing, and retaining exceptional logistics and technical talent, creating a supportive, high-performing environment where careers can grow. With a strong culture of promotion from within and a long track record of employee retention, Expeditors offers more than a job—it offers the opportunity to build a meaningful career with a global company that invests in your success.
Expeditors Core Competencies
This section lists the core business-critical performance expectations applicable to all Expeditors employees, regardless of position, and should not
be edited. Note that these expectations are found in employee’s My Development Plan view (listed in the SKILLS tile) and in the employee’s
performance evaluation in the Professional Development Center.
- Exceptional Customer Service:
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in
solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and
consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service
providers) and internally (other Expeditors offices/employees).
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for
own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with
government regulations.
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can
prioritize.
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without
request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without
incident or delay.
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant
and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other
communication according to Expeditors' standards.
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute,
Sense of Humor, and Visionary.
- Personal Growth and Development:
Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training
in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a deve lopment plan as
appropriate.
Healthcare Compliance Representative Job-Specific Competencies
This section lists the core business-critical skills, knowledge, and behavior applicable to all Healthcare Compliance Representatives globally and
should not be edited.
- Operational Process Standards (OPS)
Expeditors’ Operational Process Standards (OPS) are in place to ensure we are providing consistent and quality services to ou r customers. CR’s
must maintain a thorough working knowledge of the latest GDP OPS versions, guiding our employees to meeting our documented standard
processes and identification of where there may be risk to the quality of our services being provided to our customers.
District GDP Compliance
Communicate local and standard GDP requirements within the district identifying required actions according to GDP standards a s documented
in the Operational Process Standards (OPS).
Ensure that all current version documents are used, recorded, and retained in compliance with OPS and local regulations. The use of Expeditors
systems enforced as standard practice.
- Internal and External GDP Audits
Manage external Customer or Regulatory Audits. Perform self-assessments according to GDP standards as documented in GDP OPS.
Communicate and publish the results of all internal and external audits.
Job Description
Coordinate the assignment of the ‘GDP’ role in the PDC to applicable employees as noted on the GDP training map. Communicate deadlines for
required GDP trainings including refresher training. Escalate GDP training non-compliance to the District Manager and Regional Healthcare
Compliance team.
Oversee onboarding new Healthcare Customers, work with T&I to align the Customer SOP as it relates to Healthcare/GDP. Consider network
business as it relates to operations ensuring instructions are documented at a local level. Co-ordinate implementation of Quality Technical
Agreements and Service Level Agreements, collaborating with the Regional Healthcare team and Expeditors legal department for approval.
- GDP Service Provider Management
Ensure GDP Service Provider profiles are maintained in CRM and compliant to Expeditors standards. Ensure GDP approved Service Providers
are used as per the Customer instruction. Conduct routine and for cause Service Provider audits as applicable.
