20 beste vacatures voor de functie van service agent in brussels, bru (nieuwe medewerkers gezocht)

Customer Service Coordinator
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- € 38.000 - € 42.000 per jaar
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Merchants Service Agent
Pluxee —Brussel
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Netcompany SEE & EUI —Brussel
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Marriott International, Inc —Bruxelles Ixelles
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COSMOTE GLOBAL SOLUTIONS NV —Brussel
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AI Agent Builder Internship
Pandox Belgium —Brussel
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Metering Back Office Agent
Fluxys —Bruxelles Anderlecht
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GIMBER —Brussel
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Named Account Executive, Public Sector - Belgian Governments
Salesforce —Brussel
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Chargé de mission (culturel) (F/H) - Représentation permanente auprès de l'Union européenne - Bruxelles - Belgique
Ministère de l'europe et des affaires étrangères —Brussel
- Engels
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Rental Agent (m/f/d)
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Junior Internal Account Executive
Mediafin —Brussel
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Healthcare Operations Officer (Fixed term contrat 6 months)
AXA —Brussel
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Internship Customer & Logistics Service (Back Office)
Bosch Group —Anderlecht
- € 1.095 per maand
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Accounting Support Officer
European Defense Agency —Brussel
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Responsable de section - Service Jardin
Evere —Brussel
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Export Employee Air Freight Forwarding
Yusen Logistics (UK) —Brussel
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Air Export Agent
Expeditors —Machelen
- Voltijds
- Microsoft Powerpoint
- Microsoft Excel
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Snel solliciteren
Junior Analyst Developer
Keystone Solutions —Brussel
- Voltijds
- Tweetalig
- Geen ervaring nodig
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2 uur

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Customer Service Coordinator

Upway -
Mechelen

Snel solliciteren

Vacaturegegevens

Voltijds
€ 38.000 - € 42.000 per jaar
5 dagen geleden

Kwalificaties

Frans
Klantenservice
Analytisch vermogen
Projectmanagement
Klantenondersteuning
Nederlands

Volledige vacaturetekst

At Upway, we are on a mission to make electric mobility accessible to everyone by giving e-bikes a second life. As we rapidly expand our footprint in the BNL region (Belgium, Netherlands, Danemark), providing an outstanding, seamless experience for our riders and partners is paramount.

As our Customer Service Coordinator BNL, you will be the cornerstone of our support operations. You will manage, mentor, and scale a dedicated team of 7 to 12 customer service agents, transitioning our operations from a fast-growing startup setup into a highly structured, high-performing department.

Based in our Mechelen hub, you will report directly to the Regional Ops BNL and play a key role in stabilizing our operations, driving CSAT, and managing critical relationships with our B2B leasing partners.

Team Leadership & Performance: Manage, coach, and support a team of 7 to 12 customer service agents. Set clear goals, optimize daily schedules, and foster a culture of accountability and continuous improvement.

SLA & Quality Ownership: Monitor daily ticketing queues on Gorgias to ensure our response time stays strictly under 24 hours while maintaining a top-tier CSAT score (> 4.5).

Process Optimization (SOPs): Identify operational bottlenecks and turn them into clear, scalable, and documented workflows. Build efficient internal guidelines to handle complex e-commerce inquiries and technical warranties.

Partner & Escalation Management: Act as the main point of contact for complex tickets and high-value corporate partners (such as bike leasing companies). Resolve high-priority complaints with empathy, commercial acumen, and efficiency.

Tools & Analytics: Leverage Shopify and Gorgias data to track team performance, identify recurring customer pain points, and provide actionable feedback to the operations and workshop teams.

Experience: 2 to 3 years of proven experience as a Customer Service Team Lead, Supervisor, or Senior Agent, preferably within a fast-paced e-commerce or startup environment.

Languages: Native or completely fluent in Dutch, with professional proficiency in English. French is a strong plus.

Tech-savvy: Highly proficient with modern ticketing tools (Gorgias or Zendesk) and e-commerce platforms (Shopify). Setting up macros and automation rules does not scare you.

Mindset: A natural problem-solver with strong organizational skills. You are data-driven, comfortable with KPIs, but you never lose your human touch and empathy when dealing with people—be it your team or an unhappy customer.

Work Style: You thrive in a dynamic environment, you are hands-on when needed, but your ultimate goal is to build sustainable, scalable structures.

Impact: You are directly contributing to the decarbonization of mobility by giving thousands of e-bikes a second life.
Autonomy: You are the owner of your team and region. We give you the tools, but you build the strategy.
Growth: Join a Series C scale-up backed by top-tier investors (Sequoia, Exor) during our hyper-growth phase in Europe.

Pay: €38.000,00 - €42.000,00 per year

Application Question(s):

Could you describe your experience in customer service (number of people, volume of tickets, type of business)?

Experience:

Customer Support: 1 year (Required)

Language:

Dutch (Required)

Work Location: In person

Snel solliciteren

Verfijn je zoekopdracht

service agent vacatures in brussels, bru

Customer Service Coordinator

Merchants Service Agent

Service Desk Agent

Front Desk Agent - Replacement contract

Service Desk Agent

AI Agent Builder Internship

Metering Back Office Agent

Online Sales Intern

Named Account Executive, Public Sector - Belgian Governments

Chargé de mission (culturel) (F/H) - Représentation permanente auprès de l'Union européenne - Bruxelles - Belgique

Rental Agent (m/f/d)

Junior Internal Account Executive

Healthcare Operations Officer (Fixed term contrat 6 months)

Internship Customer & Logistics Service (Back Office)

Accounting Support Officer

Healthcare Medi Assistance Officer (CDD 6 mois)

Responsable de section - Service Jardin

Export Employee Air Freight Forwarding

Air Export Agent

Junior Analyst Developer

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van service agent in brussels, bru

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