Client : A leading telecom operator
The assignment is open for English speaking consultants. French and Dutch language and communication skills are a plus.
Candidates without EU work permit are invited to apply, and we would be able to prepare the work permit for admitted applicants.
Mission :
The Technical Coordinator is responsible for providing (technical) support in terms of services and solutions to customers and any expansion thereof.
Key Duties & Responsibilities:
1. Be the point of contact for inteme/exteme stakeholders regarding technical solutions at customers.
2. Analyze and resolve reports (questions, incidents, changes, escalations...) and provide technical support/follow-up (1st and/or 2nd line) on these.
Be responsible for the optimal scheduling of the technical stakeholders involved for the implementation of the solution at the customer, both in terms of service and extensions, in line with the procedures, processes and Service Level Agreements (SLAs) and communicate about this in a timely and correct manner with the stakeholders involved.
3. Correct registration and follow-up of scheduled and executed tasks in the Customer Relationship Management (CRM) tool.
4. Keeping up to date and following up the technical documentation regarding delivered configurations and services by means of the tools and databases provided for this purpose.
5. Provide suggestions for improvement of services/products/processes from operational experience and reality.
6. Pro-) actively initiate actions with the involved inteme/exteme stakeholders for keeping up-to-date (upgrade, new release, outages) of the installations with accompanying products and applications.
Administrative competencies/knowledge:
CRM
Planning of interventions
Implementation of tasks such as ordering materials, invoicing, etc.
Look up MSA / SLA
Look up installed materials
RMA procedures
Exact
Look up articles
Check available stock
Visio
Create and modify asbuilt files
Technical skills / knowledge:
Remote interventions
Remote desktop
Teamviewer
VPN
Networking & OS
switching
WLAN/LAN/VLAN
Firewall (basic knowledge)
Ubuntu / Windows
Technologies
CCTV VMS platforms Nx Witness, Bosch BVMS & IP cameras
Fire Bosch FPA / Avenar, remote analysis via Bosch Remote Gateway
Intrusion ATS Master, Advanced, Honeywell Galaxy
Access control Dinec, IDTech
Languages : Fluency in Dutch/French and English
Location : Belgium
