· Welcoming guests upon their arrival at The Dominican. As a member of our dynamic and friendly Front Desk team you are the first point of contact, and the one to leave a good first impression
· Performing check-ins and check-outs, according to the systems put in place
· Helping guests with their luggage, escorting them to their rooms and assisting with directions to your favourite things to see in Brussels
· Performing the Night Audit:
· Closing out the remaining invoices for the day
· Verifying that all payments have been done correctly
· Preparing the arrivals for the following day
· Prepare rebate reports
· Ensuring all information for each day is saved and readily available
· Answering calls, and assisting with the requests following procedures put in place
· Follow-up on reservation requests
· Assisting guests post-stay with requests such as invoices, lost & found or loyalty program rewards
· Maintaining tidiness in the Lobby and Front Office
· Have a keen problem-solving mind in order to efficiently remedy any problems you may encounter, and inform relevant departments if needed
· Utilize Opera and GoTickin in order to communicate with the Technical and Housekeeping departments if needed
· Answering queries and requests received via email
· Handling complaints, if they arise, in a professional way
· Keep up to date with events in the city in order to ensure that our guests see the most out of Brussels during their stay
· Perform Night Room Service
· Be familiar with emergency protocols, and perform security tours
· Ensure that the company philosophy and procedures are followed.
Qualifications & requirements
- Diplomatic
- Analytical
- Structured
- Multilingual (bilingual NL/FR, NL/ENG or FR/ENG is a must)
- Having perfect writing and speaking skills
- Having an eye for detail
We are
The Dominican is a 4* deluxe design hotel, a destination for elegance in the historical centre of Brussels. The Dominican is the first member of Design Hotels™ in Belgium, distinguishing itself by offering a unique product and indulgent hospitality.
The hotel offers 150 rooms, 3 meeting salons, a gym with sauna & hammam, a restaurant, bar & terrace.
What we offer:
Joining The Dominican Family is also:
· 100 % Reimbursement of Public Transport
· Eco-cheque
· 1 free nightper year & Staff discount in the hotels of the Carlton Group, including Design Hotel worldwide
· Fantastic and healthy meals
· Uniform
· Free online language classes (after 3 months of contract)
And having the great opportunity to…
· Live The Dominican experience
· Have the possibility to work for an international company
· Make 46 other amazing colleagues as your friend
· Develop your career
· Be part of a growing Company’s Culture
Job Types: Full-time, Part-time, Permanent contract, Fixed term contract
Benefits:
Work Location: In person
