4 beste vacatures voor de functie van customer service manager in antwerpen, vlg (nieuwe medewerkers gezocht)

Operational Support Team Lead
Lifepowr —Antwerpen
- Management
- ERP systemen
Account Manager (Coordinator)
AmSpec Group —Antwerpen
- Voltijds
- Microsoft Powerpoint
- Spaans
- Microsoft Excel
Business Support Interim Manager
United Consulting —Niel
- Deeltijds
- Management
- Klantenservice
- Engels
Business Support Interim Manager
United Interim Management —Niel
- Deeltijds
- Management
- Klantenservice
- Engels

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Account Manager (Coordinator)
AmSpec Group —Antwerpen
Proven time management skills and a strong attention to detail. Established pricing and contract terms; Facilitates commercial activities within established…

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer service manager in antwerpen, vlg

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Operational Support Team Lead

Lifepowr
Antwerpen

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Vacaturegegevens

Kwalificaties

Frans
Management
Incidentenbeheer
Internet of things
ERP systemen
Technische hulp
SaaS
Nederlands

Volledige vacaturetekst

We are LIFEPOWR! A young and dynamic company, based in Antwerp, active in the energy transition sector and scaling up rapidly! We develop smart solutions to support the global shift to renewable energy. Our advanced algorithms deliver significant value for households, businesses, and society as a whole.

We virtually connect diverse energy sources such as batteries, electric vehicle chargers, and solar inverters to broader networks of aggregated flexible capacity, balancing energy demand and maximizing the impact of renewable energy. As a service company, we support both channel partners and energy market players, including energy suppliers, DSOs, and TSOs, with access to flexibility and smart energy management.

We are looking for:

An experienced Operational Support Team Lead with a strong track record in building, optimizing, and scaling operational support processes to guarantee the performance and continuity of LIFEPOWR devices.

Key Responsibilities:

Lead and further develop the Operational Support Team within the Operations organization
Support organization: improve the 1st-line setup with an external contact center partner, implement Major Incident Management, define and guard SLAs, manage team workload, and continuously improve service quality
Improve and automate processes across 1st-line, 2nd-line, and partner support desks, drive automation and integration of support systems
Monitor and analyze Support KPIs, with customer satisfaction as a key focus
Act as an escalation point and provide hands-on 1st- or 2nd-line support when needed
Translate operational issues into actionable insights for Product & Engineering
Provide regular operational reporting to management
Define roles, responsibilities and growth paths within the teams
Own and improve customer satisfaction metrics (e.g. NPS)
Collaborate with Sales and Account Management to reduce churn

What we expect:

Soft Skills

Strong analytical and problem-solving abilities
Customer-oriented mindset with a passion for helping users and resolving issues
Ability to ask critical questions and challenge assumptions to identify root causes
High sense of ownership and drive to follow issues through to resolution
Structured and detail-oriented approach to documenting processes and findings
Collaborative attitude when coordinating with internal teams and external partners
Comfortable working in a fast-paced scale-up environment
Clear and professional communication skills in English and Dutch; French is a plus
Ability to set clear expectations, goals and priorities for the team
Strong sense of accountability, ensuring commitments are met
Strong people management skills

Technical Skills

Minimum 3 years of experience in a similar role
Experience in technical support, operations, or a comparable environment (SaaS and/or IoT preferred)
Familiarity with the renewable energy market or energy flexibility services is a strong advantage
Experience with ticketing systems; knowledge of Odoo ERP is a plus
Ability to read and interpret logs, performance metrics, and device telemetry

What we offer:

Flexible working hours within a young, explorative, and fast-growing company.
A friendly and dynamic team, united by a shared mission: delivering the best energy solutions.
A creative environment where your commercial insights and contributions are highly valued, with room to shape strategies and make an impact.
The opportunity to quickly take on significant responsibility in a rapidly scaling organization.
A competitive compensation package, aligned with your experience, skills, and added value to the company.

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customer service manager vacatures in antwerpen, vlg

Operational Support Team Lead

Account Manager (Coordinator)

Business Support Interim Manager

Business Support Interim Manager

More jobs to discover

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van customer service manager in antwerpen, vlg

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