20 beste vacatures voor de functie van call center in beert (nieuwe medewerkers gezocht)

Nespresso Call Center Outsourcing Manger
Nespresso —Brussel
- Voltijds
- Engels
- Artificiële intelligentie
- Onderhandelen
Employé back office services (H/F/X)
Village n°1 ENTREPRISES —Braine-le-Château
- Maandag t/m vrijdag
- Microsoft Excel
- Organisatorische vaardigheden
- Communicatieve vaardigheden
Team Leader Contact Center / Sales Call Center
Verisure NV —Brussel
- Voltijds
- Verkoopervaring
- Engels
- Leidinggevende ervaring
Snel solliciteren
Conseiller commercial - Proximus
Youl —Brussel
- € 1.800 - € 3.500 per maand
- Voltijds
- Spaans
- Verkoopervaring
- Bedrijfsontwikkeling
- Gezondheidsprogramma
- Opleidingsvergoeding CE
Snel solliciteren
2 dagen
Management Assistant (m/f/d)
BASF —Brussel
- Voltijds
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10 dagen
QUALIFICATION TEAM CALL AGENT (bilingue)
Batibouw —Drogenbos
- Voltijds
- Tweetalig
Ouvriers de production (H/F/X) (Reserve de recrutement)
Village n°1 ENTREPRISES —Braine-le-Château
- Maandag t/m vrijdag
Business Analyst / Project Manager, Healthcare
AXA —Brussel
- Projectmanagement
Team Manager - Client Services
Louis Vuitton —Brussel
- Weekendbeschikbaarheid
- Spaans
- Microsoft Excel
- Klantenservice
- Levensverzekering
5 dagen
Hospitality Loyalty Application Support Specialist– French speaking & Madrid-based
Radisson Hotel Group —Brussel
- Voltijds
- Hybride werken
- Management
- Klantenservice
- Bachelor
Snel solliciteren
Business Analyste (avec trajet de formation) (m/f/x)
SPF Finances —Schaarbeek
- Voltijds
- Hybride werken
- Tweetalig
- Geen ervaring nodig
- Master
- Thuiswerkopties
1 dag
Junior Incident Management Specialist
Orange Cyberdefense —Evere
- Hybride werken
- ICT
- Communicatieve vaardigheden
Employé Consultations
CHIREC —Oudergem
- Voltijds
- Hôpital
- Engels
- Medische terminologie
11 dagen
Account & Partnerships Manager - Shyfter
Shyfter.co —Brussel
- Voltijds
- Hybride werken
- Tweetalig
- Management
- Verkoopervaring
Snel solliciteren
Client Center Officer
Degroof Petercam —Bruxelles Etterbeek
- Bachelor
Business Development Executive
Thynk.Cloud —Brussel
- Thuiswerk
- Salesforce
Head of Health Operations
AXA —Brussel
- Tweetalig
- Management
- Master
Internship – Data Analytics
Coreso —Brussel
- Hybride werken
- Computerwetenschappen
- SQL
- Bachelor
Snel solliciteren
Chef d'équipe - service nettoyage (H/F/X)
Village n°1 ENTREPRISES —Braine-le-Château
- Maandag t/m vrijdag
- Microsoft Excel
- Schoonmaakervaring
12 dagen
Stelle Quality & Customer Experience Manager
Shurgard Germany GmbH —Groot-Bijgaarden
- Voltijds
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van call center in beert

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Nespresso Call Center Outsourcing Manger

Nespresso -
Brussel

Nu solliciteren

Vacaturegegevens

Voltijds

Kwalificaties

Frans
Engels
Portugees
Artificiële intelligentie
Nederlands
Onderhandelen

Volledige vacaturetekst

Nespresso Call Center Outsourcing Manger

Position overview

Business: Nespresso
Contract Type: Permanent
Start Date: ASAP

Position Summary

Every interaction with a Nespresso customers matters. Behind every great customer experience is a network of people, processes and partners working together seamlessly. As Outsourcing Manager, you will be at the center of it all, building strong partnerships, influencing without direct authority and driving continuous improvement. Your mission is to ensure our outsourced customer service operations consistently deliver the premium experience that defines Nespresso.

A day in the life of a Nespresso Call Center Outsourcing Manger

lead relationships with outsourced customer service partners to ensure operational excellence and a premium customer experience;
define, monitor and improve KPIs related to service levels and productivity, whilst also overlooking quality and customer satisfaction;
identify improvement opportunities and drive corrective action plans with internal and external stakeholders;
act as the key interface between Nespresso and outsourcing partner(s), ensuring alignment and collaboration;
support the implementation of operational projects and service enhancements ;
Coordinate effective knowledge transfer, training and adherence to Nespresso processes;
monitor compliance with Nespresso standards, policies and contractual requirements;
manage outsourcing budgets, forecasts and cost-efficiency initiatives, while providing performance insights to leadership.

As a Nespresso Call Center Outsourcing Manager you report to the CRC Manager and are part of the Customer Relationship Centre (CRC) team of Nespresso BELUX.

What will make you successful

at least 2 years of experience at Team Leader level in a Customer Relationship Centre (CRC), contact center or customer oriented environment, with knowledge of operational performance, productivity and quality drivers;

and/or experience managing outsourcing partners or external service providers, including governance, budget oversight, contract and relationship management;
ability to assess, interpret and challenge performance through KPIs, dashboards and customer service metrics;
proven stakeholder management and cross-functional collaboration skills in a complex environment;
strong influencing and negotiation skills, with the ability to drive results without direct authority;
proactive, hands-on mindset with a focus on continuous improvement, problem-solving and change management;
fluency in English is required; French and/or Dutch are a strong asset, while Portuguese is a plus;
interest in AI and digital innovation, leveraging data and technology to improve customer service operations and decision-making is an advantage.

What we offer

a full-time position;
hybrid working arrangements with flexibility between office and home working;
opportunity for occasional business travel to Portugal;
an attractive compensation and benefits package;
an international role with high visibility across markets and functions;
exposure to customer experience transformation and continuous improvement initiatives;
excellent development opportunities within Nespresso and Nestlé;
a collaborative and supportive culture focused on innovation and continuous improvement;
the opportunity to contribute to one of the world's most recognized premium brands.

Respect is at the heart of Nestlé's culture, of which room for differences is an important part. Differences between people who buy our products and in our workplace. We believe it is important that everyone feels welcome and safe at Nestlé, regardless your gender, religion, cultural background, age, disability or who you love. We are convinced that diversity leads to more creativity and innovation and moves our organization forward. That is why we actively work to create a culture and leadership that offers equal opportunities for all!

Any questions?

Our recruiters would be glad to answer any pending questions. Feel free to send your questions to [email protected].

Applying for the role of a Nespresso Call Center Outsourcing Manager ?

Great! If you see a match with the description as described above we would gladly receive your cv and motivation. You can upload these via the link.

We use an Artificial Intelligence (AI) Tool to schedule interviews with our candidates. So keep an eye on your email for the interview invitation! When registering your application, you will be asked if we may send you whatsapp messages; if you answer 'yes' to this, you will receive communication via whatsapp in addition to messages via email. Communication through our AI tool is in English, but our recruiters speak both English and Dutch or French.

Interim CV’s will not be processed.

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call center vacatures in beert

Nespresso Call Center Outsourcing Manger

Employé back office services (H/F/X)

Team Leader Contact Center / Sales Call Center

Conseiller commercial - Proximus

Management Assistant (m/f/d)

QUALIFICATION TEAM CALL AGENT (bilingue)

Ouvriers de production (H/F/X) (Reserve de recrutement)

Business Analyst / Project Manager, Healthcare

Team Manager - Client Services

Hospitality Loyalty Application Support Specialist– French speaking & Madrid-based

Business Analyste (avec trajet de formation) (m/f/x)

Junior Incident Management Specialist

Employé Consultations

Account & Partnerships Manager - Shyfter

Client Center Officer

Business Development Executive

Head of Health Operations

Internship – Data Analytics

Chef d'équipe - service nettoyage (H/F/X)

Stelle Quality & Customer Experience Manager

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van call center in beert

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