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IT Support Engineer - Office Based

IQVIA -
Zaventem

Nu solliciteren

Vacaturegegevens

Voltijds
14 dagen geleden

Kwalificaties

ITIL Foundation
Klantenservice
Windows
Microsoft Office
Bachelor
IT-support
ICT
Active Directory

Volledige vacaturetekst

Zaventem, Belgium | Full time | Office-based | R1548828

IT Site Support Engineer

Zaventem, Belgium

Office based

Overview

Join our team as an IT Site Support Engineer, providing hands-on technical support to end-users at our site in Zaventem, Belgium. As part of our global IT organization, you will serve as the local IT presence, providing deskside support and facilitating the maintenance of local network and server infrastructure. Your role ensures smooth IT operations for both office and lab environments, supporting scientific research and compliance requirements, while maintaining a strong focus on customer service and regulatory standards.

Key Responsibilities

Provide deskside support for PCs, laptops, printers, and mobile devices.
Troubleshoot and resolve hardware/software issues, including Windows OS and Microsoft Office.
Act as hands-on support for local network and server infrastructure:
- Perform basic maintenance tasks (patching, monitoring, rebooting under guidance).
- Assist with hardware installations, cabling, and rack organization.
- Coordinate with global IT teams for escalations and infrastructure projects.
Assist with IT asset management (inventory, deployment, recovery).
Document incidents and resolutions accurately, following regulatory and internal standards.
Provide training to end-users when indicated.
Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
Support lab-connected devices and instrument control systems
Participate in occasional after-hours support as required.

Requirements

Strong knowledge of Windows OS, Microsoft Office, and basic networking.
Familiarity with Active Directory (password resets, account management).
Excellent troubleshooting and problem-solving skills.
Strong communication and customer service skills.
Ability to work independently and prioritize tasks.
IT certifications (ITIL Foundation, CompTIA A+) preferred.
Bachelor’s degree in IT or equivalent experience.

Why Join?

Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry.

You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.

Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

It's an exciting time to join and reimagine what's possible in healthcare.

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Where you'll work

Office-based

You’ll work primarily from one of our office locations, collaborating closely with colleagues in a dynamic, team-oriented environment. This setting offers access to on-site resources, real-time interaction and opportunities to build strong relationships through in-person work.

Culture

Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.

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