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Information Systems Technical Support

Genk, Belgium | Onsite

About Us

Kingspan Data Solutions is a global leader in mission-critical data centre infrastructure, delivering innovative solutions that support the performance, efficiency, and scalability of today's high-performing data centres.

As one of the fastest-growing divisions within Kingspan Group plc, we operate across Europe, the Americas, the Middle East, and Asia-Pacific. Our businesses combine specialist expertise in engineering, manufacturing, and installation to deliver integrated infrastructure solutions at scale.

With a strong focus on innovation, sustainability, and collaboration, we continue to invest in our people, technology, and capabilities to support the evolving demands of the global data centre market.

About the Role

We are looking for an Information Systems Technical Support professional to join our IT team in Genk.

This role is responsible for delivering high-quality infrastructure and end-user support across the business, ensuring systems, networks, and devices remain secure, reliable, and fully operational. Working closely with colleagues across IT and the wider organisation, you will support day-to-day technical operations while contributing to excellent customer service and continuous improvement.

Key Responsibilities

Provide technical support for desktops, laptops, mobile devices, printers, and business applications
Troubleshoot and maintain servers, network infrastructure, hardware, and software environments
Manage incidents and service requests through the IT Service Desk, ensuring service levels are achieved
Provision, deploy, and maintain IT equipment while keeping accurate asset management records
Support Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and Azure
Assist with the administration and maintenance of Windows Server environments
Monitor, update, document, and escalate technical issues where appropriate
Support office equipment relocations and technology deployments in line with business requirements
Ensure all activities comply with IT governance standards, company policies, and Health & Safety requirements

Qualifications

Experience in an IT Support, Service Desk, Desktop Support, or Infrastructure Support role
Good understanding of Active Directory user administration
Working knowledge of Microsoft 365, including Exchange Online, SharePoint, OneDrive, and Azure
Experience supporting Windows 10 and Windows 11 environments
Experience supporting iOS, Android devices, and print services
Understanding of network troubleshooting and connectivity issues
Experience working with ITIL-based service desk or ticketing systems
Working knowledge of Windows Server environments
Strong communication, customer service, and problem-solving skills
Ability to work independently and collaboratively within a team environment

Preferred

Experience with PowerShell, VBA, VBScript, or other Microsoft scripting technologies
Advanced Windows Server administration experience
Knowledge of Microsoft SQL (DBA and/or T-SQL)
Experience with Citrix or Windows Terminal Services

Benefits

Permanent and full-time employees enjoy a competitive salary, ongoing professional development opportunities, and the chance to work within a growing global organisation supporting critical infrastructure projects worldwide.

At Kingspan Data Solutions, you will be part of a collaborative team where innovation, continuous improvement, and career development are actively encouraged.

Ignite your career. Redefine success.

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