20 Beste vacatures voor de functie van progress (nieuwe medewerkers gezocht)

Team Manager Customer Experience
Telenet —Mechelen
- Voltijds
- Thuiswerk
- Master
- Managementervaring
Sales Assistant (m/f/x)
Carhartt Work in Progress —Brussel-Hoofdstad
- Voltijds
- Klantenservice
Sales Service Specialist - Commercial & Financial
Nestlé —Brussel
- Deeltijds
- Microsoft Excel
- Microsoft Office
- Master
Jr. Operation Manager - Site Works & Nuclear Operations Manager H/F
VINCI Construction —Brussel-Hoofdstad
- Voltijds
- Ter plaatse
- Civiele techniek
Beauty Advisor Engagement Specialist
Chanel —Brussel
- Voltijds
- Microsoft Excel
- Engels
- Bachelor
11 dagen
Freight Forwarder Import
CEVALogistics —Antwerpen
- Voltijds
- Microsoft Office
- Bachelor
- Communicatieve vaardigheden
Customer Success Manager
Integrated DNA Technologies (IDT) —Brussel
- Voltijds
- CRM-systemen
- Klantenservice
- Salesforce
Reservation Agent
Dolce by Wyndham La Hulpe Brussels —La Hulpe
- Voltijds
- Microsoft Excel
- Microsoft Outlook
- Engels
9 dagen
Customer Relationship Manager – Healthcare Advanced Materials (m/f/d)
DuPont —Eigenbrakel
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1 dag
Freight Forwarder Seafreight, Key Account
DSV —Antwerpen
- Voltijds
- Thuiswerk
2 dagen
Project Officer Cyber (Operations and operational validation)
European Defense Agency —Brussel
- € 8.911,48 per maand
- Computerwetenschappen
- Informatica
- Systeem ontwerpen
Brand Manager Risk Prevention Benelux
HARTMANN —Saintes
- Microsoft Powerpoint
- Tweetalig
- Microsoft Excel
- Tankkaart
Business Analyst
SII Belgium —Brussel-Hoofdstad
- Databases
- SQL
- Projectmanagement
Service Delivery Manager (m/w/d)
Everience Benelux —Antwerpen
- Voltijds
- Hybride werken
- Management
- Master
- Projectmanagement
Snel solliciteren
Senior Claims Handler (m/f/d)
Allianz —Antwerpen
- € 93.600 - € 124.800 per jaar
- Deeltijds
- Microsoft Excel
- Machine learning
- Artificiële intelligentie
Regional Support Technician
BYD Europe —Brussel
- Voltijds
- Hybride werken
- Communicatieve vaardigheden
Sales Specialist for DENZA, Belux
BYD Europe —Brussel
- Voltijds
- Verkoopervaring
- Engels
Strategic Buyer Works
Elia —Brussel
- Microsoft Office
- Master
- Secundair Onderwijs
Stock Management & Back-of-House Internship
Chanel —Brussel
- Voltijds
Junior Business Consultant - Adfinity
EASI SA —Nijvel
- Microsoft Excel
- Master
- Databases

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van progress

Door in te loggen op je account, ga je akkoord met de Algemene voorwaarden van SimplyHired en stem je in met ons Cookie- en privacybeleid.

Zoek vacatures in meer locaties

progress jobs near

Vacatures voor een Freight Forwarder in Antwerpen

Vacatures voor een Beauty Advisor in Brussel

Vacatures voor een Customer Success Manager in Brussel

Vacatures voor een Brand Manager in Limburg (provincie)

Vacatures voor een Brand Manager in Antwerpen

Vacatures voor een Brand Manager in Diegem

Vacatures voor een Key Account Manager in Antwerpen (provincie)

Vacatures voor een Brand Manager in Aalter Lotenhulle

Vacatures voor een Retail Manager in Gent

Vacatures voor een Business Analyst in Brussels

Vacatures voor een Business Analyst in Charleroi Gosselies

Vacatures voor een Business Analyst in Genk

Vacatures voor een Business Development in Brussels

Vacatures voor een Business Analyst in Tessenderlo

Vacatures voor een Chief Of Staff in Brussel

Vacatures voor een Back Office Assistant in Brüssel

Vacatures voor een Back End Developer in Bruxelles

Vacatures voor een Sales in 2340 Beerse

Vacatures voor een Sales Specialist in Harelbeke

Vacatures voor een Service Delivery Manager in Waregem

Team Manager Customer Experience

Telenet -
Mechelen

Nu solliciteren

Vacaturegegevens

Voltijds

Extralegale voordelen

Ecocheques
Bedrijfswagen
Elektronische maaltijdcheques
Hospitalisatieverzekering

Kwalificaties

Master
B2B
Managementervaring
Nederlands

Volledige vacaturetekst

Working in the Customer Experience Team

As a Team Manager Customer Experience , you join the CVP & CX cluster within the Business Solutions Tribe. The cluster shapes the customer value proposition for Business Solutions and sets the ambition for the Customer Experience we want to offer. Within the cluster, the CX Team sets the strategic direction for customer journeys and user experience, makes sure customer feedback and performance actually influence decisions and runs the improvement initiatives that turn ambition into something customers can feel.

You report to the Director CVP & CX and work closely with senior stakeholders in Product & Journey, Commercial, Delivery & Services and Operations. You help shape priorities and trade-offs at tribe and cluster level and make sure customer impact is genuinely part of the conversation when business decisions are made.

It is a fast-moving environment. Priorities shift, stakeholders pull in different directions, and decisions often have to be made without the full picture. You bring clarity, focus and a steady drive to deliver real impact for customers.

Your responsibilities as a Team Manager Customer Experience

CX vision & strategy - You define and own the CX vision and strategy for Business Solutions. You translate business priorities into CX direction, position CX as a driver of business value, and defend it at leadership level.
CX improvement program - You define and steer a structured improvement program aimed at significantly improving customer experience in the short and mid term. You prioritise based on KPIs, feedback and journey performance, negotiate commitment from Product, Commercial, Delivery & Services and Operations, and escalate when progress stalls.
People leadership - You lead a multidisciplinary CX team, set priorities and focus, allocate capacity, and build a capability that is credible and sought after.
CX governance mandate - You define what CX governance must achieve — customer impact in decisions, feedback driving improvement, journeys as management instruments, CX embedded in performance systems. You set expectations and intervene where governance is not landing.
Authority and decision rights - You decide on CX priorities, focus areas and trade-offs. You define the CX position in cross-functional conflicts. You set the bar for CX governance and you ensure customer impact is explicitly weighed in decisions.

Our Ideal Team Manager Customer Experience

Strategic CX leadership combined with operating model and transformation experience
Master degree (or equivalent) and 8+ years in CX, strategy or transformation in complex B2B environments, minimum 3 years in a leadership role.
You are the face of CX towards leadership, tribe leads and senior stakeholders. You are able to build coalitions, negotiate priorities and manage the tension between customer ambition and organisational reality.
Strong conceptual thinker - you are comfortable with ambiguity, able to set direction without complete information.
Decisive - you take positions, make trade-offs and stand behind them.
Lead through influence and credibility across Product, Commercial, Delivery & Services and Operations.
Strong communicator at leadership level — able to build narratives and convince senior stakeholders.
People leadership maturity — coaching and challenging a senior, multidisciplinary team.
Fluent in Dutch and English, spoken and written.

Our offer to you

At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we give trust but also expect commitment and impact. What you achieve truly matters.

In addition to a thirteenth-month salary and holiday pay , you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.

An overview of our benefits:

Mobility budget: compose your own mobility plan, you can opt for a company car or alternative mobility solutions
Meal vouchers and eco vouchers
Telework allowance or net expense allowance
Mobile phone, mobile subscription, laptop, and employee discounts
Collective bonus and individual bonus (aligned with your performance)
Hospitalization insurance (including an ambulatory plan) and group insurance
20 days of paid leave and 12 compensatory days off

We value your ongoing development , investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.

We also prefer working closely together . We believe strong teams form by frequent interactions and quick transitions. To facilitate a smooth onboarding and rapid integration for new employees, we expect you to be present in the office at least three days a week during the first six months. On other days, you can work remotely from home.

What happens after you apply?
Do you see a match with our position as a Team Manager Customer Experience? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process.

Nu solliciteren

Verfijn je zoekopdracht

progress vacatures

Team Manager Customer Experience

Sales Assistant (m/f/x)

Sales Service Specialist - Commercial & Financial

Jr. Operation Manager - Site Works & Nuclear Operations Manager H/F

Beauty Advisor Engagement Specialist

Freight Forwarder Import

Customer Success Manager

Reservation Agent

Customer Relationship Manager – Healthcare Advanced Materials (m/f/d)

Freight Forwarder Seafreight, Key Account

Project Officer Cyber (Operations and operational validation)

Brand Manager Risk Prevention Benelux

Business Analyst

Service Delivery Manager (m/w/d)

Senior Claims Handler (m/f/d)

Regional Support Technician

Sales Specialist for DENZA, Belux

Strategic Buyer Works

Stock Management & Back-of-House Internship

Junior Business Consultant - Adfinity

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van progress

Related Searches

Zoek vacatures in meer locaties

Tools voor werkzoekenden

Werkgeverstools

Bladeren

Blijf verbonden