20 beste vacatures voor de functie van it support in waterloo (nieuwe medewerkers gezocht)

Customer Support Specialist
Causeway Technologies —Eigenbrakel
- Hybride werken
- Master
- Communicatieve vaardigheden
Snel solliciteren
3 dagen
Senior IT Administrator (in-house)
Embassy Brussels —Brussel
- € 5.583 per maand
- Voltijds
- Computerwetenschappen
- Informatica
- Klantenservice
2 dagen
IT Visioconference Support Agent
Quanta Internaional —Brussel
- € 2.189,81 - € 3.000,00 per maand
- Ter plaatse
- Communicatieve vaardigheden
Snel solliciteren
16 uur
(Fluent English) T3 Support Engineer (EU, Remote)
SupportYourApp —Brussel
- Maandag t/m vrijdag
- Thuiswerk
- Onderzoek
- Databases
- SQL
Snel solliciteren
17 uur
Assistance informatique PME expérience confirmée.
LSEAT SRL —Bruxelles Auderghem
- € 15 - € 20 per uur
- Hybride werken
- Microsoft Office
- GSM-vergoeding
Snel solliciteren
3 dagen
Core Application Support Engineer
Ayvens —Zaventem
- Voltijds
- Engels
- Master
- SQL
Technical Support Engineer (Automotive) - Belgium
IAS BV —Brussel
- Voltijds
- Hybride werken
- Engels
- Bachelor
- Communicatieve vaardigheden
- Tankkaart
Snel solliciteren
IT & Cyber Risk Specialist – HQ Bruxelles
BNP Paribas Fortis —Brussel
- Engels
IT & Cyber Risk Specialist – HQ Brussels
BNP Paribas Fortis —Brussel
- Agile
- ICT
CALog B - Consultant ICT - Service Ressources Télématiques
Federale Politie —Sint-Pieters-Woluwe
- Voltijds
- Chantier
- Bachelor
13 dagen
IT Security Officer - Vulnerability Assessment and Automation Specialist
CERT-EU —Brussel
- Deeltijds
- Computernetwerken
- Linux
- Python
ICT System Engineer (m/x/v)
Fedasil HQ —Brussel
- Vanaf € 3.116,09 per maand
- Voltijds
- Azure
- Geen ervaring nodig
- Windows
- Openbaar vervoer vergoeding
- Pensioensparen
Snel solliciteren
IT Risk & Compliance Specialist
Mutualité Chrétienne —Schaarbeek
- Werken op feestdagen
- Engels
- Master
- Communicatieve vaardigheden
- GSM-vergoeding
Functional Support for Oracle E-Business Suite Financials
Vector Synergy —Eigenbrakel
- Oracle
- Accountancy
Snel solliciteren
Freelance Senior Support Engineer
BLR Consultancy —Brussel
- Azure
- AWS
- Analytisch vermogen
- Tankkaart
Application Specialist ICT
Infrabel —Anderlecht
- PMP
- ERP systemen
- Engels
Boomi Platform Technical Support Engineer
Vector Synergy —Eigenbrakel
Snel solliciteren
Belgium: Unix System Administrator Senior - Freelance (REF18)
Trusted Advisors —Brussel
- Windows
- Scripting
- SharePoint
Group ICT Network & Security Project Specialist
Puratos —Groot-Bijgaarden
- Voltijds
- Azure
- Engels
1 dag
IT Technical Project & Contract Coordination Specialist
Infrabel —Anderlecht
- Projectmanagement
- Organisatorische vaardigheden
- Communicatieve vaardigheden

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Customer Support Specialist

Causeway Technologies -
Eigenbrakel

Snel solliciteren

Vacaturegegevens

Vaste Jobs
3 dagen geleden

Extralegale voordelen

Bedrijfscomputer

Kwalificaties

Jira
Frans
Technische hulp
Master
Klantenondersteuning
Communicatieve vaardigheden

Volledige vacaturetekst

Customer Support Specialist

Braine-l’Alleud - Hybrid

Do you want to help shape software that affects thousands of lives?

Who are we?

We are ranked as the UK’s #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle.

If you are looking to build an exceptional career with an award-winning company you’ve come to the right place. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion.

We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn’t just the right thing to do, it improves every aspect of our business.

Purpose

As a Customer Support Specialist, you’ll play a key role in delivering an outstanding customer experience. You’ll help customers get the most out of our product by independently managing support cases, providing dedicated support to our Enterprise customers, and supporting your teammates when needed. Your work will have a direct impact on customer satisfaction and the overall success of our customers.

Key Responsibilities

Be a trusted point of contact for our customers, from small businesses to Enterprise accounts.
Independently handle customer requests from start to finish via chat, email, and sometimes phone, ensuring every issue is fully resolved or appropriately escalated.
Deliver high-touch support to Enterprise/VIP customers, providing timely, accurate, and proactive follow-up throughout their support journey.
Investigate customer issues, identify root causes, and propose the best solutions, whether that’s using advanced product features, troubleshooting integrations, resolving bugs, or finding practical workarounds.
Work alongside the Development and Product teams to find solutions when issues require deeper investigation.
Collaborate closely with Customer Success Managers to share insights about customer accounts, spot potential risks or opportunities, and ensure customers get proactive and tailored support when needed.
Contribute to internal projects, such as improving our chatbot, enhancing help desk content, or cross-departmental initiatives.
Master essential support tools such as Intercom, Aircall, and JIRA.
Ensure every customer feels supported, valued, and confident using our product through responsive, professional, and solution-oriented support.
Act as a role model within the team by sharing best practice, supporting colleagues, and contributing to a culture of continuous improvement.

Key Skills, Experience and Qualifications

Fluent Dutch and French, plus a good level of English.
At least 2+ years of experience in a customer support, technical support, or help desk role, preferably in a SaaS environment.
Comfortable managing more complex customer issues independently while knowing when to collaborate or escalate.
Strong problem-solving skills, with excellent attention to detail and a genuine passion for helping customers succeed.
Excellent written and verbal communication skills with a customer-first mindset, comfortable communicating via chat, email, and phone.
Takes ownership of customer requests, ensuring every issue is followed through to resolution with professionalism and accountability.
Highly organised and able to manage multiple requests without losing focus on quality and customer satisfaction.
Curious, proactive, and always looking for ways to improve processes, documentation, and the overall customer experience.
Comfortable working autonomously while collaborating effectively with others.
Driven, self-motivated, enthusiastic, and adaptable in a fast-paced environment.
An interest in new and emerging technologies.
Naturally takes ownership, inspires confidence in others, and is motivated to grow into greater responsibilities over time.

Benefits

Hybrid working model.
Mobility budget.
Group insurance and full hospitalisation coverage.
Net allowance to support home working.
Company laptop and paid mobile phone bill.
A friendly, supportive, and international work environment.

Our Values

We are United. As part of a team, we’re better together.

We are Agile. Be the change, we’re on a journey.

We are Trusted. Do the right thing, we own this.

We are Driven. Get stuck in, we make it happen.

Like all responsible companies Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental objectives to reduce our footprint year-on-year.

Snel solliciteren

Verfijn je zoekopdracht

it support vacatures in waterloo

Customer Support Specialist

Senior IT Administrator (in-house)

IT Visioconference Support Agent

(Fluent English) T3 Support Engineer (EU, Remote)

Assistance informatique PME expérience confirmée.

Core Application Support Engineer

Technical Support Engineer (Automotive) - Belgium

IT & Cyber Risk Specialist – HQ Bruxelles

IT & Cyber Risk Specialist – HQ Brussels

CALog B - Consultant ICT - Service Ressources Télématiques

IT Security Officer - Vulnerability Assessment and Automation Specialist

ICT System Engineer (m/x/v)

IT Risk & Compliance Specialist

Functional Support for Oracle E-Business Suite Financials

Freelance Senior Support Engineer

Application Specialist ICT

Boomi Platform Technical Support Engineer

Belgium: Unix System Administrator Senior - Freelance (REF18)

Group ICT Network & Security Project Specialist

IT Technical Project & Contract Coordination Specialist

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van it support in waterloo

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