Hertz is a global mobility company focused on operational excellence, cost efficiency, and customer experience. In BELUX, maintenance is critical to vehicle availability, safety, cost control, and customer satisfaction.

2. Role Purpose

The BELUX Maintenance Manager owns end-to-end maintenance performance across Belgium and Luxembourg.The role ensures that vehicles are:

Safe, compliant, and roadworthy
Available for rental at optimal utilization
Maintained at lowest sustainable cost
Repaired efficiently with minimal downtime

This role directly impacts utilization, NPS, OoS, and total fleet cost.

This role reports to the Director Fleet / Country Fleet leadership and leads the BELUX maintenance network, including internal coordinators, workshop operations, and external repair partners.

3. Key Responsibilities

A. Maintenance Strategy & Governance

Define and execute the BELUX maintenance strategy aligned with fleet and operational objectives
Standardize processes across BE/LU (damage handling, repairs, preventive maintenance)

B. Operational Maintenance Performance

Own performance of:
- Repair lead time
- Out-of-service (OoS) days
- Turnaround time (TAT)
- Workshop productivity
Drive rapid vehicle turnaround from damage to readiness

C. Supplier & Workshop Management

Manage relationships with:
- Bodyshops
- Mechanical workshops
- Tires, glass, and specialist vendors
Negotiate labor rates, SLAs, and service conditions
Monitor vendor performance (cost, quality, cycle time)

D. Cost Control & Financial Ownership

Own maintenance and damage budget across BELUX
Optimize:
- Labor cost per repair
- Parts cost and sourcing strategy
- Cost per damage case

E. Damage & Claims Optimization

Standardize damage assessment processes (fair, consistent, cost-controlled)
Reduce claim leakage and unauthorized repair spend

F. Compliance, Safety & Risk Management

Ensure all vehicles comply with:
- Local technical inspections (APK / contrôle technique)
- Safety regulations and recall campaigns
Manage risk related to vehicle condition and liability

G. Fleet Lifecycle Integration

Coordinate with:
- Fleet (acquisition & planning)
- Operations (utilization & availability)
- Remarketing (defleet condition & refurbishment)
Support decisions on:
- Repair vs defleet
- Refurbishment investments
- Residual value preservation

(Aligned with full lifecycle ownership of fleet operations including maintenance and repairs). [1]

H. Data, Reporting & Performance Management

Monitor and report KPIs:
- Maintenance cost per unit / per day
- OoS rate
- Cycle time
- Supplier performance
Leverage data and analytics to improve decision-making

I. Leadership & Team Management

Lead and develop maintenance teams (workshops, admins, supervisors)
Build a high-performance, cost-conscious culture
Ensure alignment across BE/LU teams
Coach teams on operational excellence and compliance across Belgium and Luxembourg

4. Qualifications & Requirements

Education

Bachelor’s or Master’s degree in Automotive, Engineering, Logistics or Business

Experience

5–10+ years of relevant experience in fleet maintenance, automotive aftersales, leasing, rental fleet operations, or a comparable multi-site automotive environment in Belgium and Luxembourg.
- Fleet maintenance
- Automotive aftersales
- Leasing / rental fleet operations
Proven experience managing supplier networks, negotiating service levels and labor rates, and driving maintenance performance across multiple locations.

Skills & Competencies

Strong operational and analytical mindset
Deep knowledge of:
- Automotive repair processes
- Damage management
- Cost control
Vendor negotiation and contract management
Data-driven decision making

Languages

Fluent in English
Dutch and/or French strongly preferred; Luxembourgish or German is an advantage

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

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BELUX Maintenance Manager

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