20 beste vacatures voor de functie van medewerker klantenservice in herne herfelingen (nieuwe medewerkers gezocht)

Fraud Analyst / Anti-Fraud Agent
Isabel NV —Brussel
- Voltijds
- Hybride werken
- Computerwetenschappen
- Financiën
- Bachelor
Snel solliciteren
Customer Success Specialist - English/French/Dutch (m/f/x)
Viamanta —Brussel
- Hybride werken
- Klantenservice
- Engels
- Agile
Snel solliciteren
VERKOOPMEDEWERKER* 25H
New Yorker —Ninove
- Communicatieve vaardigheden
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Customer Service Representative
Univar Solutions Belgium —Bruxelles Anderlecht
- ERP systemen
- Communicatieve vaardigheden
- Onderhandelen
Client Relations Agent (Fluent in Danish and English)
Hermès Paris —Brussel
- Voltijds
Customer Service Assistant - M/V/X
Elis —Brussel
- Voltijds
- Tweetalig
- Microsoft Excel
- Organisatorische vaardigheden
Client Relations Agent (Fluent in Swedish and English)
Hermès Paris —Brussel
- Voltijds
Customer Service Specialist
Umicore —Brussel
- Microsoft Excel
- ERP systemen
- Microsoft Office
Customer Care Associate
LIZY —Elsene
- Hybride werken
- Master
Customer Service Agent (M/V/X)
Stellantis & You Distrigo —Brussel
- € 2.600 - € 2.700 per maand
- Voltijds
- Tweetalig
- Microsoft Excel
- Klantenservice
- Thuiswerkopties
- Pensioensparen
Snel solliciteren
5 dagen
Client Relations Agent (Fluent in Norwegian and English)
Hermès Paris —Brussel
- Voltijds
Dutch Speaking Agent for E-Commerce Sector - (Relocation to Greece)
RDN CONS —Brussel
- € 20.000 - € 22.000 per jaar
- Thuiswerk
- Klantenservice
- Computervaardigheden
- Communicatieve vaardigheden
- Verhuiskostenvergoeding
Snel solliciteren
IT Service Delivery Agent
Speos —Bruxelles Anderlecht
- Artificiële intelligentie
- Communicatieve vaardigheden
Bijstandsverlener – Customer Service Expert Travel & Medical
Redion —Brussel
- Voltijds
- Klantenservice
- Engels
- Communicatieve vaardigheden
Flemish Speakers - Customer Service - Relocation to Spain
Concentrix —Brussel
- € 26.000 - € 32.000 per jaar
- Voltijds
- Verhuiskostenvergoeding
Client Relations Agent (Fluent in Dutch, French and English)
Hermès Paris —Brussel
- Voltijds
- Communicatieve vaardigheden
Dutch Speaking - Customer Support Agent iGaming in Malta - Relocation Incl.
Next Job Abroad —Brussel
- € 26.000 - € 30.000 per jaar
- Voltijds
- CRM-systemen
- Klantenservice
- Engels
- Verhuiskostenvergoeding
Snel solliciteren
Filiaal Teamlead
STG Group —Aalst
- Voltijds
- Secundair Onderwijs
- Leidinggevende ervaring
- Pensioensparen
Snel solliciteren
Shop Medewerker — Agentschap Kanal Experience (M/V/X)
KANAL-Centre Pompidou —Brussel
- Voltijds
- Merchandising
- Engels
- Personeelszaken
Customer Service Medewerker
Print.com —Grimbergen
- Engels
- Communicatieve vaardigheden
- Pensioensparen
Snel solliciteren

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Fraud Analyst / Anti-Fraud Agent

Isabel NV
Brussel

Snel solliciteren

Vacaturegegevens

Voltijds

Extralegale voordelen

Elektronische maaltijdcheques

Kwalificaties

Frans
Computerwetenschappen
Big data
Financiën
Bachelor
Fraudepreventie en -opsporing
Managementervaring
Nederlands

Volledige vacaturetekst

Let’s shape the future of finance - together

At Isabel, we believe that real innovation happens when people and ideas connect

That’s why we’re building more than technology, we’re building an ecosystem.

One where every voice counts, and where your work can truly make a difference.

We’re looking for curious minds and collaborative builders. People who believe success means growing together, learning from each other, and challenging the status quo.

If that sounds like you, keep reading.

What you’ll do

At Isabel Group, our mission is clear: protect our customers from the ever-evolving world of fraud — from malware and fake invoices to scams and account takeovers.

This role is all about detecting, preventing, and blocking fraudulent payments using advanced data-driven techniques, fraud detection tools, and close collaboration with our banking partners.

The function combines three dimensions:

Operational – Identify and stop fraud in daily payment flows (KPI-driven).
Strategic – Strengthen customer trust in Isabel’s payment solutions.
Collaborative – Build strong relationships with bank fraud teams.

Your tasks will include:

Fraud Detection & Prevention

Monitor and manage parked payments on a daily basis.
Reduce false positives while improving detection accuracy.
Coordinate with Customer Care and partner banks on fraud-related cases.
Maintain and refine fraud detection rules and models.
Act as a subject-matter expert for Isabel’s fraud detection and scoring systems.

2. Fraud Intelligence & Big Data

Transform data into actionable insight for fraud prevention.
Develop data mining models and profiling techniques to uncover fraud patterns.
Support the BI team in maintaining the transaction-level data repository.
Build dashboards and KPIs to track performance and detection effectiveness.
Detect outliers and unusual payment behaviors across customers and banks.
Define and configure new detection rules based on data trends.

3. Investigations

Analyze parked or suspicious payments to confirm or rule out fraud.
Liaise with customers and banks to mitigate risks and prevent losses.
Document all investigation details and outcomes with precision.

4. Continuous Improvement & Bank Collaboration

Identify process gaps and propose innovative fraud mitigation solutions.
Collaborate with Product Management on product improvements.
Drive innovation and propose new ideas to enhance Isabel’s fraud services.

What makes you a great fit

Education:

Bachelor’s degree in Finance, Business Administration, Economics, Criminology, Computer Science, or a related field.

Being trilingual (French-Dutch-English) is mandatory.

Experience & Skills:

Proven background in banking, payments, or fintech.
Deep knowledge of fraud detection and prevention techniques.
Strong analytical mindset, customer orientation, and attention to detail.
Ability to work under pressure and manage multiple priorities.
Familiarity with big data, BI tools, and data protection regulations.
Understanding of AML, KYC, and financial crime frameworks is a plus.

Personal Attributes:

Autonomous, organized, and proactive.
Analytical and curious, with a sense of urgency.
Creative problem-solver with a strong ethical mindset.
Excellent communicator and team player.

Why join us

At Isabel, we offer more than a job, we offer a place to grow, contribute, and thrive.

A human-sized Belgian company (250 people) where your ideas and impact matter
50% hybrid work, flexible hours, and autonomy to manage your time
Coaching, training, and tailored development paths for every career stage
A flat, collaborative structure with real ownership and cross-functional work
Competitive rewards: Flex Income Plan, annual bonus, insurance, meal vouchers
A strong engagement culture and inclusive mindset

Easy mobility options: our MOBI strategy supports flexible, low-footprint commuting, whether by bike, public transport, or electric car
Professional gatherings that encourage collaboration and networking, as well as fun and purposeful activities led by our BeFun team
A certified Top Employer with 30 years of tech leadership and ambition

Ready to join us?

Your voice, your vision, and your impact all have a place here.

Let’s shape smarter solutions and a stronger digital economy. Together.

Snel solliciteren

Verfijn je zoekopdracht

medewerker klantenservice vacatures in herne herfelingen

Fraud Analyst / Anti-Fraud Agent

Customer Success Specialist - English/French/Dutch (m/f/x)

VERKOOPMEDEWERKER* 25H

Customer Service Representative

Client Relations Agent (Fluent in Danish and English)

Customer Service Assistant - M/V/X

Client Relations Agent (Fluent in Swedish and English)

Customer Service Specialist

Customer Care Associate

Customer Service Agent (M/V/X)

Client Relations Agent (Fluent in Norwegian and English)

Dutch Speaking Agent for E-Commerce Sector - (Relocation to Greece)

IT Service Delivery Agent

Bijstandsverlener – Customer Service Expert Travel & Medical

Flemish Speakers - Customer Service - Relocation to Spain

Client Relations Agent (Fluent in Dutch, French and English)

Dutch Speaking - Customer Support Agent iGaming in Malta - Relocation Incl.

Filiaal Teamlead

Shop Medewerker — Agentschap Kanal Experience (M/V/X)

Customer Service Medewerker

Ik wil de nieuwste vacature-alerts ontvangen voor de functie van medewerker klantenservice in herne herfelingen

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