Mission Overview:
This is a consultancy mission at a client site, where you will represent Keystone Solutions as an Operations Officer within the Client Service Center. As a Keystone Solutions consultant, you will be hired to work on client projects, bringing your expertise and our values to every engagement.
Mission Context:
The mission focuses on addressing customer complaints with accuracy and within a reasonable timeframe, balancing client satisfaction with business interests. The client is currently facing a significant backlog of complaints, primarily related to fraud cases, and aims to resolve them efficiently.
Responsibilities:
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Ensure the processing of fraud-related complaints
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Thoroughly analyze complaints and gather all supporting evidence
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Provide the customer with a comprehensive and appropriate response
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Act as a point of contact towards internal and external clients
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Guarantee business continuity and customer satisfaction
All these responsibilities will be carried out under Keystone Solutions’ consultancy model, offering you the opportunity to work in dynamic client environments.
Language Requirements:
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Dutch: Fluent
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French: Fluent
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English: Basic knowledge
Education:
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Bachelor or Master degree
Certification:
Travel:
Telework:
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Expectation: 50% on site & 50% homeworking
Required Experience / Knowledge:
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At least 3 years of relevant experience
Technical Experience:
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Mandatory: Good expertise in MS Office, familiar with various IT tools
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Preferable: Proficiency in tools such as TPX and Herodote is a significant advantage
Business Experience:
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Mandatory: Working knowledge of banking products such as accounts, cards, and banking applications
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Preferable: Strong interest in finance and banking products; prior experience in a complaints department and/or bank branch is an advantage
Soft Skills:
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Analytical mindset
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Strong written communication skills, empathy, and customer orientation
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Able to work independently
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Stress resistant and flexible
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Problem-solver
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Accuracy and precision, quality-minded
Why Join Keystone Solutions?
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Consultancy Nature: Embrace your identity as a consultant, working on-site and making an impact in diverse client settings.
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Dynamic Projects: Experience a variety of challenges across different client environments, ensuring no two days are the same.
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Turbo-Charged Learning: Accelerate your professional development and broaden your expertise through exposure to multiple projects and industries.
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Skyrocketing Ambition: Grow your career within a framework that values ambition and supports your upward trajectory.
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K-Stone Values: As a K-Stone, you bring our core values to every engagement, making a difference for clients and colleagues alike.
If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today .
