Mission Overview:
We are seeking an interim Digital Service Desk Manager for a consultancy mission at a client site, representing Keystone Solutions. This role requires a minimum of 7 years of relevant experience in a similar position, combining leadership and change management with operational involvement and technical expertise.
Team Dynamics:
You will join a compact and dedicated team of 6 experienced Service Desk Officers responsible for ensuring the quality, continuity, and user experience of digital services in an accessible and customer-oriented manner.
Key Responsibilities:
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Lead and coach the team while tackling challenges related to support methods, adherence to procedures, team spirit, and overall team impact.
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Work closely with your team to understand the realities of support and take responsibility when necessary.
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Ensure smooth operations and a strong user experience that resonates with over 1,400 colleagues and partners.
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Provide first and second line support for digital assistance, from hardware and software installation to rights management and problem analysis.
Candidate Requirements:
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Experience in leading or participating in IT support improvement projects.
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Ability to make decisive choices in ambiguous or challenging situations while remaining agile and solution-oriented.
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Constructively assertive, willing to engage in difficult conversations while fostering trust and space for team members.
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Ability to simplify complex digital issues for users and colleagues, with strong communication skills in Dutch.
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Stay updated on industry trends and bring innovation to the team.
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Maintain an overview and prioritize tasks effectively through a helicopter view and analytical mindset.
Why Join Keystone Solutions?
As a consultant at Keystone Solutions, you will experience dynamic projects across various client environments, turbo-charged learning opportunities, and a commitment to your career growth. Being a
If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today .
Duration: As soon as possible - 31/12/2026 7 months • (full time)
Skills required:
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Brede én diepgaande kennis van eindgebruikerssoftware - Level: Advanced - Most recent: This year
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Coachend werken aan teamspirit, teammentaliteit en verantwoordelijkheidszin - Level: Expert - Most recent: This year
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DNA en cultuur change realiseren binnen een team/teamwerking - Level: Expert - Most recent: This year
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Ervaring met beheer van EntraID en ActiveDirectory users en groepen - Level: Advanced - Most recent: This year
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Kennis van Client windows OS (stuurprogramma’s, configuraties en instellingen,…) - Level: Advanced - Most recent: This year
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Microsoft ecosystem: Office suite en outlook, Sharepoint en teams, PowerBI,… - Level: Advanced - Most recent: This year
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Rapportage vanuit de tickettool (ook proactief opvolgen en sturen) - Level: Advanced - Most recent: This year
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Technische en functionele bagage rond Cybersecurity richtlijnen en policies (incl herkennen en escaleren) - Level: Advanced - Most recent: This year
Language requirements:
Dutch
Level Native or bilingual proficiency
English
Level Full professional proficiency
