In a nutshell:
Toyota Motor Europe seeks a Technical Diagnosis Expert to provide advanced vehicle diagnostic support across European markets. Based in Brussels within the Customer Quality division, you will resolve complex technical issues, guide engineers, and improve repair procedures using modern diagnostic tools. The role requires strong automotive experience, independent problem-solving skills, and fluency in English. You will work in a multicultural environment, occasionally travel, and contribute to quality excellence in both conventional and electric vehicles, supporting Toyota’s transformation into a mobility-focused company.
Company Information:
TOYOTA is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 350.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing, and engineering operations.
We are excited to be transforming into a mobility company focusing on bringing even more happiness to our customers through various mobility solutions.
Your team and your responsibilities:
Team/division description
We are part of the Customer Quality division, a vibrant and energetic team of over 50 people from various nationalities within Europe, Japan, and other countries. Our primary role is to resolve quality-related concerns affecting the European markets. Additionally, we support a diverse range of markets where our European-assembled vehicles are exported, including regions outside the traditional European area such as, Kazakhstan, Ukraine and North Africa.
Your responsibilities
You will be part of the Technical (Repair) Support team, which includes engineers and technicians. The main goal of this team is to provide technical assistance both internally within Customer Quality division and externally to our Technical/Quality teams across Europe at Toyota’s National Marketing and Sales Companies (NMSC).
Your responsibilities include:
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Provide Technical/ Repair Support to NMSC for escalated, (unique,) technical vehicle/ system diagnosis – mainly online as well as occasionally involving travel to the onsite Toyota/Lexus network across Europe.
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Provide hands-on guidance to engineers on performing complex vehicle/ system diagnosis and/ or software updates, utilising various types of diagnostic tools.
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Support the improvement of remedial/ web-based procedures described in technical documentation (i.e. repair manual)
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Contribute to maintaining a safe and healthy workshop environment.
Your Profile:
- You can communicate (speak, read, write) well in English, which is the business language at TME. Knowledge of French or any major European language is considered an asset.
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You have at least 5 years of professional experience in the automotive sector, experience with Toyota/Lexus, Peugeot, Fiat will be considered an asset.
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You have experience in automotive diagnosis either in a dealership environment for a major car brand or at a distributor’s headquarters.
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You hold valid automotive certificate(s) issued by a recognized European vocational school/education institute.
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You have sufficient experience to diagnose vehicle malfunctions by following the manufacturer’s (web-based) diagnostic procedures and can independently develop a diagnostic plan with minimal guidance.
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If you are certified to diagnose and repair electric vehicles, this will be considered an asset.
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You possess a valid Category B driver’s license. A Category C license is considered an asset.
We offer:
We offer a dynamic multicultural work environment with broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise.
Your benefits:
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Competitive salary package based on your experience, including a bonus plan depending on individual and/or company results;
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Flexible reward plan that will allow you to personalise part of your reward plan and balance it in line with your priorities by opting for extra insurance, more mobility options (bike lease), extra holidays and more;
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Meal and eco vouchers;
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Insurance package (medical, life, disability, pension);
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Extra paid holidays (Toyota days, seniority days…) above the legal holidays. More can be added through our flexible reward package;
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Flexible working hours and hybrid working (homeworking, 20 days from abroad);
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Interesting car lease formulas and discount when buying a Toyota or Lexus;
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Various company discounts – Exceptional terms and prices on products and services from your favourite brands and retailers;
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Company restaurant – Warm dishes, salads and desserts daily, including Japanese and traditional Belgian specialties, as well as a vegan/vegetarian option;
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Sport facilities – Tennis, squash, volleyball, football and softball pitches are available at various Toyota sites;
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Team building activities and other personnel related events;
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Programs to support your physical and social well-being.
A truly diverse, equitable and inclusive workplace:
At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, sexual orientation, gender identity or expression, age, religion, ethnicity, disability or other personal characteristics. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.
If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.
