Junior Application Support & Helpdesk Technician
Full-Time Position | Permanent or Fixed-Term Contract | International Environment
Allo Intérim & Consulting partners with organizations across the public and private sectors to identify technical profiles capable of evolving within demanding, multicultural environments.
As part of a project with a strong European dimension, we are currently seeking a hybrid profile, combining both application support and first-level technical assistance.
Main Responsibilities
The selected candidate will operate in a dual capacity, providing both functional support for business applications and technical support related to standard IT infrastructure and tools.
Application Support
As a key point of contact for end users, your role will involve ensuring the functional continuity of business-critical applications. Your responsibilities will include:
- Handling functional incidents (e.g. application errors, interface malfunctions, data issues)
- Providing user support and guidance on application usage and best practices
- Drafting and updating user documentation, guides, and procedures
- Participating in functional testing of new features, patches, or updates
- Acting as a liaison between end users and technical teams (developers, integration, project management)
IT Helpdesk Support (Level 1)
In addition to application-related responsibilities, you will provide technical support for common IT issues, ensuring a seamless user experience. Key tasks include:
- Managing incoming requests via ticketing system, email, or phone
- Diagnosing and resolving basic IT issues (e.g. password resets, network access, printer or software problems)
- Ensuring proper ticket tracking and communication with users until resolution
- Escalating complex incidents to the appropriate second-level teams
- Occasionally assisting with equipment setup, configuration, or preventive maintenance tasks
Ideal Candidate Profile
- Degree in Information Technology, Computer Science, or equivalent professional experience
- Initial experience in IT support or application support would be considered an asset
- Good knowledge of Windows environments and Microsoft Office tools
- Strong verbal and written communication skills in English (additional languages are a plus)
- Strong sense of customer service, ability to prioritize, and analytical thinking
- A team-oriented attitude, attention to detail, and ability to work autonomously
- Willingness to learn and grow in both technical and functional domains
What We Offer
- A challenging and evolving role within an international and structured environment
- Tailored mentorship and training to support your technical and professional development
- The opportunity to work on meaningful projects with visible real-world impact
- A collaborative and professional atmosphere promoting growth and mutual support
To apply, please send your CV to Allo Intérim & Consulting " [email protected]", referencing: JuniorSupport-2025
#ApplicationSupport #HelpdeskTechnician #UserAssistance #ITSupport #JuniorITJob #FunctionalSupport #DigitalCareers #AlloInterimEtConsulting
Type d'emploi : Temps plein, Intérim
Durée du contrat : 6 mois
Avantages :
- Chèques repas
- Éco-chèques
- Formations en entreprise
Exigences linguistiques flexibles :
Horaires :
Rémunération supplémentaire :
- 13ème mois
- Bonus annuel
- Pécule de vacances
- Primes
Question(s) de présélection:
- What office tools do you use regularly?
- Have you worked with a ticketing system before? Which one?
- How would you troubleshoot a login or password issue?
- Have you ever tested an application before it went live? How did you approach it?
- How would you handle a frustrated or upset user?
- Have you ever had to explain a technical issue to a non-technical person?
- What do you do when you don’t immediately know the answer to a user’s question?
- Why are you interested in a role that combines application and helpdesk support?
- What are you looking to gain from this position?
- Are you comfortable working in a multicultural or institutional environment?
Expérience:
- Application support: 1 an (Requis)
- I.T Helpdesk: 1 an (Requis)
Langue:
Lieu du poste : En présentiel
