Mission Overview:
This is a consultancy mission at a client site, where you will represent Keystone Solutions as a Business Enabling Key User. As a Keystone Solutions consultant, you will be hired to work on client projects, bringing your expertise and values to dynamic environments.
Responsibilities:
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Support specific teams (Sales, Customer Care, Finance, etc.) in their daily activities by providing practical instructions and assistance through a support mailbox.
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Deliver training courses in Dutch and French, with supporting materials in English, and help Team Leaders prepare coaching sessions.
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Assist teams in difficult business cases and identify opportunities for improvement across different teams.
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Listen to business domains, capture and challenge requests for changes, formalize them in RFCs or project proposals, document requirements, contribute to prioritization, collaborate with business/functional analysts, and participate in UAT testing and change management.
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Act as a business representative in projects by collecting and providing business requirements, testing developments, and performing training sessions.
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Translate changes into clear work instructions and business processes, ensuring proper change management.
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Facilitate the business by providing day-to-day support, performing change management, developing and delivering training (including refreshers), creating support materials, and coaching as needed.
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Optimize business processes by identifying and implementing quick wins, acting as 2nd or 3rd line support, analyzing activities for improvement, enhancing tool usage (such as Salesforce), supporting report/dashboard creation, and ensuring data quality.
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Structure the business by translating processes into detailed work instructions, keeping them up to date, critically reviewing processes, and proposing improvements.
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Perform the Business Key User role for assigned domains, including requirements gathering, test preparation, UAT validation, and close collaboration with analysts.
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Represent the business unit in forums such as prioritization and sprint planning meetings, and contribute to RFCs and business cases.
Requirements:
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Fluency in Dutch, French, and English.
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Master’s degree.
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At least 6 years of relevant experience.
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Strong experience with structured requirements gathering and business case development.
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Proven experience with lean process definition and risk-based testing.
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Excellent command of Office tools (Visio, Excel, Macros, Access, Word).
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Experience in the financial sector and with Salesforce (various modules).
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Client-first mentality, empathy, and a sharp eye for optimization.
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Solution-oriented, supportive teaching skills, organizational and entrepreneurial mindset.
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Ability to manage change effectively, flexibility, strong administrative skills, and excellent communication at all levels.
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Analytical, conceptual thinking, negotiation and persuasion skills, self-starter, problem-solver, quality-minded, goal-oriented, proactive, structured, and open to change.
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Eagerness to understand business strategy and provide recommendations.
Consultancy at Keystone Solutions:
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As a consultant, you will work on-site at client locations, embracing the identity of a Keystone Solutions expert.
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Experience a variety of dynamic projects and challenges across different client environments, ensuring continuous professional growth.
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Benefit from turbo-charged learning opportunities and broad exposure to new tools, processes, and business domains.
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Keystone Solutions is committed to your career growth and ambition, providing a framework for you to excel and progress.
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Being a “K-Stone” means bringing our core values—excellence, integrity, and collaboration—to every engagement.
Work Location: Brussels (50% on site & 50% homeworking expected)
If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today .
