We're an independent European digital product studio with a strong track record of delivering market-defining strategies and products for enterprises and governments. With about 200 talented people across three countries, premium AI capabilities and a diverse portfolio of international clients, we define, design and ship high-quality digital products, strategies and software. From global cloud-based platforms and large-scale apps to medical devices, banking software and augmented reality experiences. In a nutshell: if it lives and breathes digital, it’s what we do best.
At In The Pocket, you join a multidisciplinary team of designers, engineers, strategists and data specialists who care about the work as much as the people they work with. We work in small, autonomous teams that stay close to our clients and their users, and we give everyone the space to take ownership, speak up and grow. You’ll learn from colleagues across our studios, ship products that reach thousands or even millions of people and help shape what digital can do for leading organisations in Europe. For this role, you'll be embedded in a dedicated team working closely with one of our key enterprise clients. You'll be the operational backbone that keeps delivery on track and the client relationship healthy.
As a Digital Project Manager at In The Pocket, you keep complex digital builds on the rails. You own the planning, drive technical follow-up and act as the trusted point of contact between the team and the client. You don't need to be the deepest technical expert in the room, but you understand enough about how digital products are built to spot risks early, ask the right questions and steer the conversation in the right direction.
- You own the project plan: scope, timeline, milestones and dependencies. You keep them realistic, visible and up to date.
- You coordinate the day-to-day work of a cross-functional team and make sure the right things happen at the right time.
- You proactively manage risks, blockers and trade-offs, and you escalate clearly when something needs a decision.
- You take ownership of delivery: not just shaping good work, but making sure it actually ships, on time and within budget.
- You follow up on technical progress and understand what the team is building, well enough to track it, challenge it and translate it.
- You have solid foundational knowledge of application development and web development. You understand how these systems are built, what tends to go wrong, and what "done" really means.
- You bring enough product sense to flag when an idea is a bad one, to point out that option M also exists, and to nudge the team and client toward the better trade-off, before time and money are spent in the wrong direction.
- Cloud and infrastructure knowledge is a plus. Where you don't have the depth yourself, you know how to lean on the technical expertise within the team.
- You are the primary point of contact for the client and you build a relationship of trust and transparency.
- You communicate fluently at both levels: the technical follow-up with engineers and architects, and the clear, accessible updates for business and marketing stakeholders.
- You're comfortable having at least weekly contact moments with the client on site (Ghent region), so you stay close to their reality.
- You easily switch hats to match whoever is in the room, adapting your language and focus across design, engineering, architects, project managers, business and marketing.
- You manage expectations actively, keep stakeholders aligned on priorities and trade-offs, and make sure there are no surprises.
- You translate between the client's needs and the team's reality, and you keep both sides moving in the same direction.
- You actively use AI in your own day-to-day work to plan faster, draft clearer communication, summarise progress and keep on top of complexity. You treat AI as a default part of your toolkit, not an afterthought.
- You understand where AI can speed up or improve delivery, and you help the team and client adopt these ways of working.
- You stay current with how AI is reshaping digital project management and software delivery, and you bring that perspective into the way the team operates.
- You have a healthy, critical view of AI: you know its limits, you keep quality and accountability in human hands, and you can judge when a tool genuinely helps versus when it gets in the way.
- You are a natural collaborator. You build strong relationships with designers, developers and stakeholders and create an environment of trust and open communication.
- You handle conflict constructively and navigate different opinions to find solutions that work for everyone.
- You're comfortable giving and receiving feedback and you help create a culture of continuous improvement within your team.
- You have solid experience (medior to senior) in digital project management, delivering software, web or app projects in an agile environment.
- You have foundational knowledge of application development and web development. You don't need to write production code, but you understand how it's built and can hold your own in a technical conversation.
- You have enough product sense to challenge ideas, weigh alternatives and protect the value of what's being built.
- Experience with or interest in cloud technologies is a plus. You're curious and eager to keep building your technical knowledge.
- You have strong organisational skills and can juggle multiple workstreams, dependencies and deadlines without losing the overview.
- You have excellent people skills and emotional intelligence. You read the room, understand different perspectives and bring stakeholders together.
- You communicate with clarity, empathy and confidence, and you're comfortable and confident in a client-facing role.
Joining In The Pocket means becoming part of a team that shapes the future of our clients’ businesses across Europe. You’ll start in a freelance contract in a role that comes with responsibility and the opportunity to make a real impact from day one.
