Location:
Mons, Belgium
Security Clearance:
NATO Secret
Reference No:
RFQ 2025-0353 / Mons
Deadline for application:
11/06/2026
Duties/role:
- Delivering proactive, high-quality service management, reporting, analysis, and coordination support services in English to the Customer and its Partners;
- Ensuring continuity, transparency, performance visibility, and continuous service improvement;
- Preparing and delivering Quarterly Service Level Reports (QSLRs) and Weekly Status Reports;
- Gathering, analyzing, and integrating all necessary data;
- Supporting service visibility, performance monitoring, reporting, coordination, and service improvement activities;
- Performing comprehensive analysis and clarification of Incidents, Change Requests, and Service Requests;
- Identifying root causes and conducting trend analysis;
- Delivering targeted recommendations aimed at reducing resolution times and enhancing overall service quality;
- Preparing agendas and necessary pre-reads;
- Conducting ticket and service data analysis ahead of meetings;
- Supporting the Customer during meetings with insights, contextual analysis, and recommendations;
- Documenting key points, action items, and follow-ups;
- Providing customized management information, enhanced dashboards, and tailored reporting;
- Submitting a Monthly Activity Report summarizing activities completed, ongoing initiatives, encountered challenges, and deviations;
- Preparing for and participating in Quarterly Service Review Meetings;
- Conducting report preparation and performance analysis;
- Supporting proactive service improvement discussions;
- Ensuring assigned personnel are physically co-located within the Customer’s premises during normal working hours.
Additional information:
If you are interested, for further information, please contact the point of contact for this offer.
VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575
Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS, kapitał zakładowy wynosi: 73.852,80 złotych wpłacony w całości, TEL +48 616684500, FAX +48 616684501, www.vectorsynergy.com,
[email protected] 