We are seeking a Global IT Servicedesk Officer to join our Global IT Servicedesk team. In this role, you will be the first point of contact for Ecorys colleagues worldwide, providing high-quality 1st line technical support and ensuring a smooth and reliable IT experience across our organisation.
You will support our global estate of laptops, smartphones, meeting room technology and peripherals, as well as advise users on Ecorys-managed software applications. The role also plays a key part in onboarding new colleagues and maintaining accurate IT asset records.
The role will be based from our Brussels office.
-
Monitor the Ecorys Global Servicedesk tool and respond to queries in a timely and efficient manner. Escalate 2nd/3rd line queries to the relevant support team
- Use Ecorys remote management tools to triage and respond to 1st line support queries for our fleet of c600 Windows 11 laptops worldwide
- To support the smooth onboarding of new users by ensuring relevant equipment (Laptops, Smartphones & Peripherals) is deployed on time and that user accounts are created and configured according to the users role.
- To liaise with hardware and software vendors on warranty repairs of equipment
- To update and maintain the IT asset register (Hardware, Software, Licenses)
- To manage end user security permissions on Microsoft 365
- Regular travel to Ecorys office in Rotterdam is required.
- Management of smartphone fleet (Android/IOS
- Minimum 3 Years experience working in a Microsoft Windows helpdesk role (remote & In-person support)
- Minimum 3 years’ experience with Account creation/management tool (Active Directory, Azure or Entra)
- Experience with Microsoft Intune will be beneficial
- Experience with Microsoft Sharepoint online will be beneficial
- Fluent in English (verbal and written)
- Availability to travel to our Rotterdam office (1 – 2 times per month)
At Ecorys, you will join an international, employee-owned consultancy working on some of Europe’s most important policy challenges. We offer a professional, collaborative and flexible working environment where expertise, initiative and quality are valued. ‑owned consultancy working on some of Europe’s most important policy challenges. We offer a professional, collaborative and flexible working environment where expertise, initiative and quality are valued.
- A salary of €3,00 – €3,200 gross per month depending on experience with potential growth prospects for the future.
- Home office allowance including internet allowance and mobile phone subscription
- Daily allowance, representation allowance, meal vouchers and public transport reimbursement
- A bike-to-work allowance, private insurance, and an extra-legal pension plan.
- 7 extra-legal (prorated) holiday days each year.
- 10 extra-legal leave days (pro rata basis) for the first calendar year of service for new employees not entitled to legal leave.
- A collegial, international team with strong links across Ecorys’ European offices.
- An open culture that welcomes new ideas and collaboration
- A high degree of freedom and flexibility with hybrid working (up to two days remote per week)
- Development opportunities through training and knowledge sharing
How to apply
We encourage interested and qualified candidates to submit their CV and motivation letter in English via our online application form. Early applications are encouraged and reviewed daily.
Only candidates who meet the essential requirements will be shortlisted. Short-listing also depends on a tailored cover letter that outlines how you meet these requirements.
If you would like to find out more about this opportunity and our company, please visit our website: https://www.ecorys.com
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
