About the role
We are looking for a Customer Success Specialist senior to run structured onboarding and customer outcomes across BENELUX in automotive industry.
This is not a generic “CSS” role. It is designed to attract people who know how business in automotive industry really works and want to move into a modern SaaS environment for dealerships and fleets. If you have experience from a dealership, fleet operations, vehicle pricing/valuation, used car stock management, or remarketing, you will feel at home here.
You will take over our customers - car dealerships directly from Sales after the deal is signed, follow our defined success onboarding scenarios, and ensure they reach full productivity quickly while using our platforms and analytical tools correctly. In practice, you will act as a B2B partner in car stock management for your assigned customer portfolio: helping clients establish the right routines, maintain momentum, and maximize the value they derive from our solutions and related services.
A. What you will do
Customer onboarding and time-to-value
- Take over new customers directly from Sales and run a structured handover into onboarding.
- Lead customers from kickoff to go-live using our standard success scenario and onboarding playbooks.
- Help customers embed the product into daily dealership routines (roles, workflows, stock processes).
- Drive clear milestones and accountability so customers reach measurable outcomes quickly.
Customer outcomes and expectation fulfilment
- Ensure customers achieve expected outcomes from our product and services, reflected in their active usage, satisfaction, and retention.
- Identify and resolve blockers early (process, people, data, setup) by coordinating with internal teams and driving issues to closure.
- Maintain regular, structured communication with customers to keep adoption high, ensure progress, and deliver measurable results over time.
Relationship management and expansion
- Build trusted relationships with key stakeholders and stay close to day-to-day users.
- Spot upsell and cross-sell opportunities based on value delivered, operational maturity and customer needs.
- Support expansion discussions with concrete customer context and outcome proof.
Customer insight and product collaboration
- Collect structured feedback and insights from customers, especially around dealership workflows and operational realities.
- Share recurring patterns and high-signal input with product and delivery teams to improve the solution.
- Contribute to continuous improvement of onboarding and success execution by sharing what works in the field.
B. Who you are
- You are comfortable operating in a structured way and following a defined success scenario rather than inventing strategy from scratch.
- You think in workflows and operational routines and can “run the floor” with a customer when needed.
- You are confident with dealership stakeholders and can build trust quickly through practical guidance.
- You are proactive, resilient and able to keep customers moving even when priorities shift.
- You communicate clearly in Dutch and French and operate comfortably in English.
Experience we are looking for
- Strong relevant background in automotive industry, e.g. dealership or fleet reality is required,
- dealership experience (sales, used car / stock management, operations, sales leadership support), or
- vehicle pricing/valuation, appraisal, remarketing, or fleet management / leasing operations, or
- a customer-facing role in SaaS or services sold into dealerships or fleets.
- Strong stakeholder management and communication skills.
- Ability to guide customers through change with a hands-on, practical approach.
- Comfort collaborating cross-functionally to remove blockers and maintain momentum.
C. What we offer
- A customer-facing role in a priority territory with strong ownership and visibility.
- A modern SaaS environment connected to real dealership and fleet operations, with a strong focus on measurable outcomes.
- Clear playbooks and a defined success scenario to execute consistently at scale.
- Highly competitive compensation with a fixed component plus bonuses tied to successfully onboarded customers.
- A culture that rewards ownership, customer impact and continuous improvement.
Type d'emploi : Temps plein
Avantages :
Lieu du poste : Travail hybride (Bruxelles)
