Company Description
Hi, we’re Ace & Tate – and yes, we make glasses. But more than that, we make working here worth your while.
We are looking for a Regional Optician Belgium & Amsterdam, 38 hours. You’ll work closely with our stores, Regional Managers, Recruitment team, and HQ Optical Team to support, develop, and elevate our optical teams across the region.
What our Regional Opticians do
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Be the link between HQ and stores by translating optical strategy, guidelines, and projects into clear ways of working across Belgium and Amsterdam.
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Coach and develop optical teams. Visit stores regularly to observe, support, and develop Opticians and Retail Associates through training, feedback, and hands-on coaching.
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Keep quality and compliance sharp by auditing optical processes, reviewing customer journeys, ensuring dispensing standards are followed, and maintaining high clinical and regulatory standards across the region.
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Support store performance. Partner with Regional Managers to identify opportunities, improve optical KPIs, increase fill rates, and drive commercial performance while maintaining excellent customer care.
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Lead optical communication. Facilitate regular touchpoints with Opticians, provide performance insights, share best practices, and act as the first point of contact for optical-related questions and support.
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Support hiring and onboarding. Partner with Recruitment and Store Managers on interviews, try-out days, onboarding, and probation reviews to help build strong optical teams.
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Drive training and development. Identify skill gaps, deliver training initiatives, and ensure colleagues have the tools and knowledge to succeed in their roles.
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Own operational excellence. Support stores with optical equipment maintenance, optical administration, customer escalations, and the implementation of new processes and projects.
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Deliver projects and improvements by working closely with the HQ Optical Team on new services, training content, and initiatives that continuously raise the bar across the region.
You have
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Qualified Optician with a minimum of 5 years of experience in retail optics and a strong understanding of dispensing, customer care, and store operations.
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Experienced in high-volume environments and confident balancing customer experience with commercial performance.
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Commercially minded, people-first leader who coaches teams with clarity, empathy, and accountability.
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Strong communicator and relationship builder who can influence, support, and develop colleagues across multiple locations.
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Organised and proactive, with the ability to manage multiple priorities and work independently.
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Well-positioned to support the region, ideally based in the Antwerp area or another central location that allows for regular travel across Belgium and Amsterdam.
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Strong communication skills across languages, with fluency in Dutch and English. French is considered a plus.
What we offer
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Rewarding your impact by earning up to a 16% monthly bonus when store targets are reached.
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Additional benefits that support your everyday life, including Sunday premiums, travel allowance, meal vouchers, and eco vouchers, all in line with local sector regulations.
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Time to recharge with up to 20 vacation days per year, plus public holidays.
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We care about you, with access to ClassPass, the option to book online sessions with a certified psychologist via OpenUp, and healthy snacks in store.
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See in style, with up to two free pairs of glasses per year, plus discounts for friends and family.
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Benefits at Work access, giving you discounts on a wide range of products and services.
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Time to give back, with one paid volunteer day per year for employees working 32+ hours per week.
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Time to grow, with full access to our online learning platform.
