As an ITSM Specialist you will work directly with one of the largest banks in Luxembourg, where you will be part of a dedicated team of 15 persons.
Your role will focus on incident management for critical incidents and problem management. The Senior ITIL Specialist is responsible for ensuring that IT services are delivered effectively and efficiently, in alignment with the ITIL framework. This role involves managing and optimizing IT processes, improving service delivery, and maintaining high standards of IT service management.
The role will include as well on call duty, which is circulating around the team on a weekly basis.
