Job Description
We are looking for a business analyst in the cluster Facility & Purchase to Pay, in particular for the Facility scope
You gather, challenge and consolidate the pain points and needs of a diverse set of internal and external stakeholders and gain extensive expertise on the subject at hand
You work in close collaboration with the relevant experts to support and challenge them with defining the product concept, detailed processes and/or conceptual and functional architecture
You define the acceptance criteria of Opuses and Features for which you are in the lead
You work in close collaboration with the (Cluster/Squad) Product Owner and development team during the refinement of Features to ensure they consistently have all necessary information
You provide support during business and user testing and assist with the organization of User Acceptance Testing (UAT) where applicable
You continuously challenge and improve existing processes to increase customer experience, efficiency & compliance with policies and regulations
You make and maintain sufficient (simple, understandable, easy consulting,…) documentation needed for a uniform execution, incident solving and support
You have a profound knowledge of the Agile Way of Working: the refinement and delivery process, the QAP, the sprint ceremonies, etc
You are responsible for the change management related to the process implementation (training, workshops, communication, etc)
Required Experience
At least 5 years of relevant experience
Technical Experience
Preferable
Archibus (FMIS)
Business Experience
Preferable
Facility Management experience combined with financial insight
Agile Way of Working
Usage of BPMN tool
Soft Skills
Analytical mind - conceptual thinking
Structured approach
Solution oriented
Manage stakeholders
Negotiation and persuasion skills
Team player
Open to change
Adapted communication to all types of audience
