Bruxelles (19 communes), Brussels-Capital Region
Job Summary
This role is responsible for supporting client delivery. It focuses on maintaining strong client partnerships, ensuring smooth delivery operations, and aligning outcomes with business objectives, while contributing to key transformation and risk management efforts.1.Support client delivery programs using digital engineering approaches and enterprise platforms, aligning delivery with client needs and organisational standards.
2. Contribute to operational governance by applying delivery frameworks and tracking performance metrics using tools such as ServiceNow, Jira, and SAP.
3. Support risk management efforts by applying analytics and established practices to help identify and address delivery risks across business and engineering areas.
4. Work with cross-functional teams to coordinate resources and support programme delivery and client satisfaction.
5. Contribute to transformation initiatives , leveraging cloud, automation, and emerging technologies to enhance delivery outcomes.
6. Build and maintain client relationships, identifying opportunities for growth and solution improvement .
7. Support adherence to contractual obligations and industry standards, applying frameworks such as ITIL, PMI, and Agile to ensure consistent delivery
Key Responsibilities
1. Develop and implement program management strategies to ensure successful delivery of projects
2. Utilize agile methodology to manage projects, facilitate scrum meetings, and drive continuous improvement
3. Monitor project progress, identify risks and issues, and implement mitigation plans to ensure project timelines are met
4. Collaborate with stakeholders to define project scope, goals, and deliverables
5. Lead and mentor project managers and teams to enhance performance and meet project milestones
6. Conduct regular project reviews and report on project status to senior management
7. Drive a culture of accountability, transparency, and collaboration within the project teams
8. Ensure adherence to quality standards, best practices, and compliance requirements in project execution
9. Continuously assess and improve project management processes to optimize efficiency and delivery quality
Skill Requirements
1. Proven experience in program management with a focus on delivering complex projects
2. In-depth knowledge and practical experience in agile methodology and frameworks (scrum, kanban, etc.)
3. Strong leadership skills with the ability to motivate teams and drive results
4. Excellent communication and interpersonal abilities to engage with stakeholders at all levels
5. Strategic thinking and problem-solving skills to address project challenges effectively
6. Proficiency in project management tools and software for planning, tracking, and reporting
7. Ability to prioritize multiple demands in a fast paced environment and adapt to changing priorities
Other Requirements
1.Project Management Professional (PMP) and Agile certifications such as Certified Scrum Master (CSM) or Agile Certified Practitioner (PMIACP) are preferred
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